Site Reliability Engineer I

KFC•Louisville, TX

12h

About The Position

The Site Reliability Engineer I supports the reliability, availability, and operational health of KFC production systems and applications. This role works with Platform Engineering, Development, and Product teams to monitor and troubleshoot production environments, improve observability, contribute to automation, and support cloud-based infrastructure. The SRE I is expected to operate within defined systems and services, contribute to reliability improvements, participate in incident response, and build increasing technical ownership over time.

Requirements

Bachelor’s Degree preferred or equivalent technical experience.
1 to 3+ years of experience in Site Reliability Engineering, DevOps, Platform Engineering, infrastructure, application support, software engineering, or a related technical role.
1+ year’s experience with cloud platforms such as AWS, Azure, or GCP, including compute and networking concepts.
1+ year’s experience with monitoring and observability platforms such as Datadog, Elastic, Dynatrace, Prometheus, or Grafana.
1+ year’s experience with Incident and Problem Management tools such as ServiceNow, Jira, Confluence, Incident.io.
Familiarity with Linux-based systems and command-line utilities.
Working knowledge of networking fundamentals, including DNS, load balancing, routing, and TLS.
Experience with containerized environments and orchestration tools such as Kubernetes or EKS.
Familiarity with scripting or programming languages such as Python, Go, Bash, or REST APIs.
Familiarity with Infrastructure as Code tools such as Terraform, Ansible, or CloudFormation.
Familiarity with CI/CD tools and practices, including GitLab.
Strong troubleshooting, analytical, communication, and collaboration skills.

Responsibilities

Monitor KFC production environments using tools such as Datadog. Create and improve monitors, dashboards, alerts, logging, and other telemetry used to proactively identify reliability and performance issues.
Participate in the investigation, troubleshooting, and restoration of production systems. Use metrics, logs, traces, and application telemetry to identify issues and support technical resolution and post-incident actions.
Support and improve cloud-based and containerized infrastructure, including compute, networking, application services, and supporting platform components.
Contribute to the deployment and maintenance of infrastructure using technologies such as Terraform, Ansible, and GitLab in partnership with SRE and Platform Engineering teams.
Develop basic scripts, tools, and automated workflows using technologies such as Python, Go, Bash, and REST APIs to reduce repetitive operational work and toil.
Contribute to improvements in system availability, scalability, resilience, and performance by identifying operational gaps and implementing defined reliability improvements.
Assist with deployment readiness, production validation, change verification, and monitoring following application or infrastructure releases.
Maintain operational runbooks and contribute to root cause analysis, corrective actions, and improvements identified through incidents and service health reviews.
Participate in the SRE 24/7 on-call rotation to detect, respond to, and resolve production issues.