(1112149) Site Reliability Engineer (SRE) - Application Support

Diversified Services Network•Chicago, IL

3d•$95,000 - $100,000•Hybrid

About The Position

Diversified Services Network, Inc. (DSN) is seeking a full-time Site Reliability Engineer (SRE) – Application Support to join their team. This role requires a hybrid work model with 2 days of onsite work per week. The position involves triaging, investigating, and resolving support tickets for critical business applications to ensure availability and performance meet defined Service Level Agreements. It combines hands-on application support with automation and monitoring, and includes periodic off-shift and weekend support coverage.

Requirements

Bachelor's or Master's degree with 2–4 years of experience in Application Support for cloud-based applications; OR No degree with a relevant technical certification and 6+ years of comparable experience.
Expertise supporting, querying, and reporting on relational databases, preferably Snowflake.
Experience with AWS services: EC2, S3, VPC, Route 53, RDS, CloudFormation, DynamoDB, Lambda, CloudWatch, IAM, Certificate Manager, ELB, EBS, ECS, CloudFront/WAF, SQS, SNS, and SES.
Experience troubleshooting issues related to UI, API, and data flow.
Expertise with high-availability architecture.
Experience with monitoring tools (e.g., ThousandEyes, AppDynamics, Grafana).
Background in data management, data engineering, or data operations; familiarity with ADO pipeline framework a plus.
Experience with Python or a related scripting language for automation.
Experience in a Site Reliability Engineering (SRE) capacity, improving application availability and performance.
Working knowledge of Python, PowerShell, SQL, and JSON.
Working knowledge of autoscaling deployment concepts (hands-on configuration not required).

Nice To Haves

Familiarity with ADO pipeline framework.

Responsibilities

Triage and resolve support tickets in accordance with defined Service Level Agreements (SLAs).
Identify and resolve critical application and technical problems, including responding to off-shift and weekend support calls.
Investigate tickets and perform statistical analysis and testing of application failures.
Proactively identify and manage issue resolution, documenting the process and providing follow-up to requestors.
Monitor application availability and performance on an ongoing basis.
Develop scripts and automation tools to better detect and correct application issues.
Build monitoring and alerting capabilities to proactively surface application issues.
Collaborate cross-functionally, including occasional coordination with external partner/dealer communications.
Perform additional duties as assigned.