Site Reliability Analyst

Federal Reserve System•St. Louis, MO

5d•Onsite

About The Position

The St. Louis Fed is one of 12 Reserve Banks serving all or parts of Missouri, Illinois, Indiana, Kentucky, Tennessee, Mississippi, and Arkansas with branches in Little Rock, Louisville and Memphis. The St. Louis Fed’s most critical functions include promoting stable prices and economic growth, fostering a sound financial system, providing payment services to financial institutions, supporting the U.S. Treasury's financial operations, and advancing economic education, community development and fair access to credit. The Bank strives to maintain an engaging and exciting work environment that is both inviting and collegial. Working closely with a dedicated team comprised of operational support, engineers, business analysts, and product owners to prioritize, refine, and deliver quality solutions for Treasury Forecasting and Cash Reporting business lines. Analyst will support both Treasury’s Office of Fiscal Projections (OFP) and Fiscal Service’s Cash Reporting Branch (CRB). OFP is responsible for producing forecasts of U.S. Government cash flows and the amount of Federal debt outstanding. CRB is responsible for collecting receipt and expenditure data from federal agencies and producing the Daily Treasury Statement (DTS), which summarizes the daily cash and debt operations of the Treasury. The role will provide application support for Cloud technology solutions, including application monitoring, application tuning, troubleshooting, resolution of complex technical issues, and development of standard maintenance procedures. Additionally, the analyst will consult with developers on issues related to software development, assist software quality assurance engineers as needed during system acceptance testing, and provide first level support for incident management.

Requirements

B.A., B.S. or other baccalaureate/undergraduate degree with a major or specialized courses in: Computer Science, Information Systems or related fields of study
At least 3-5+ years’ experience
Strong communication skills; verbal and written with the ability to articulate clear and concise instructions and resolutions
Experience implementing and maintaining Cloud based application monitoring tools
Excellent problem solving, organizational, and analytical skills
AWS Associate or Professional level certification or commensurate work experience
In-depth knowledge and ability to execute and write ad-hoc database scripts
Strong technical skills with the ability to coordinate, manage, and ensure successful daily operations of the application
Ability to analyze technical application logs and communicate with technical and non-technical audiences
Aware of and open to paired programming work mentality to troubleshoot issues.
US Citizenship required

Nice To Haves

Experience with tools such as Confluence, Jira, Everbridge, Git, Apptio, CloudWatch, Grafana, or OpenSearch a bonus
Understand and can trace transaction, batch, and file processing flows

Responsibilities

Monitor infrastructure health, system data interfaces, data ingestion processes using observability software (e.g. Grafana and OpenSearch)
Review application, infrastructure and user logs when incidents occur and to satisfy security compliance activities
Respond to system observability alerts and user feedback by providing first level help for business operations to ensure application availability in all environments
Collaborate with application development and infrastructure support teams to resolve application issues, execute release builds, support testing and coordinate disaster recovery activities
Troubleshoot complex system issues and prepare customer communications to include ongoing status updates, business impact and root cause analyses to comply with service level agreements (SLA)
Manage requests, incidents, and change activities (scheduling, approvals, customer communications, changes tickets, documentation, etc.)
Ensure application maintains operational processes to support security, audit, and business continuity compliance
Work directly with federal agencies, financial institutions, and vendors to resolve complex application and interface issues
Participate in on-call rotation (24x7) shared amongst operational support team members