Site Quality Manager

IFF•Memphis, TN

11h•Onsite

About The Position

IFF is a global leader in flavors, fragrances, food ingredients, and health & biosciences, delivering sustainable innovations that elevate everyday products. The Quality Control Manager role is based in Memphis, TN, in an on-site setting. This position involves leading and managing the Quality Control (QC) laboratory, overseeing daily operations, team performance, and resource allocation. The role requires establishing, maintaining, and continuously improving quality control systems, policies, and procedures to ensure compliance with internal and regulatory standards. It also involves defining and implementing sampling plans, testing methods, and laboratory protocols for raw materials, in-process materials, and finished products. The manager will direct QC testing activities, ensuring accurate, timely analysis, documentation, and reporting of results, and ensuring compliance with Good Manufacturing Practices (GMP) and regulatory requirements. Collaboration with manufacturing, engineering, and supply chain teams is key to defining and maintaining quality standards and resolving quality-related issues. The role includes leading Root Cause Analysis (RCA) investigations, implementing corrective and preventive actions for quality and food safety events, and overseeing food safety programs such as environmental monitoring and facility inspections. Leading customer audits, internal audits, and regulatory inspections is also a significant part of the role.

Requirements

Bachelor’s degree in Chemistry, Biology, Food Science, or a related scientific discipline
10+ years of experience in quality control, quality assurance, or laboratory management within food, beverage, or chemical manufacturing environments
Demonstrated experience managing QC laboratories, teams, and testing programs
Experience with Safe Quality Food (SQF) audits and certification processes
Strong knowledge of quality control methodologies, laboratory testing methods, and GMP requirements
Experience leading Root Cause Analysis (RCA) and continuous improvement initiatives
Proven ability to manage multiple priorities in a fast-paced manufacturing environment
Strong communication and collaboration skills across cross-functional teams
Ability to analyze data, interpret results, and make data-driven decisions

Nice To Haves

Experience leading food safety or environmental monitoring programs
Knowledge of regulatory frameworks and customer audit expectations in food manufacturing
Demonstrated ability to drive process improvements and quality culture initiatives

Responsibilities

Lead and manage the Quality Control (QC) laboratory, overseeing daily operations, team performance, and resource allocation
Establish, maintain, and continuously improve quality control systems, policies, and procedures to ensure compliance with internal and regulatory standards
Define and implement sampling plans, testing methods, and laboratory protocols for raw materials, in-process materials, and finished products
Direct QC testing activities and ensure accurate, timely analysis, documentation, and reporting of results
Ensure compliance with Good Manufacturing Practices (GMP) and regulatory requirements across all laboratory and production support activities
Partner with manufacturing, engineering, and supply chain teams to define and maintain quality standards and resolve quality-related issues
Lead Root Cause Analysis (RCA) investigations and implement corrective and preventive actions for quality and food safety events
Oversee food safety programs, including environmental monitoring, facility inspections, and issue mitigation (e.g., facility breaches, contamination risks)
Lead customer audits, internal audits, and regulatory inspections, ensuring readiness and successful outcomes