Site Quality Leader (SQL)

Lam Research•Chandler, AZ

13h•Hybrid

About The Position

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes. The Site Quality Leader (SQL) is responsible for owning and maintaining site quality KPIs (NCe, SQI, 8D cycle time, FA closure on time) plus growing the site quality culture. The SQL will drive the accuracy of reporting, e.g. detailed problem description, SAP Damage code selection, customer impact level, etc. through the site. The SQL is also chartered with executing site quality objectives and communicating the voice of the customer and site into the Factory and Engineering teams to drive tangible, sustainable, and measurable quality improvements.

Requirements

Bachelor’s degree in Electronics, Engineering, or related field and 8+ years of experience; or Master’s degree with 6+ years; or equivalent work experience.
Previous experience in installation, maintenance, repair, or troubleshooting of semiconductor capital equipment.
Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals.
Able to work in a clean room environment while wearing personal protective safety equipment, or cleanroom suit.
Frequently position oneself (e.g., bend, stoop, reach, walk, sit, twist, squat, kneel, climb, stand) to perform job tasks for extended periods.
Able to travel frequently, domestically and internationally, based on customer needs, flexibility to work a variety shifts including compressed and alternative workweeks including overtime and on-call if needed.

Nice To Haves

Proficiency in basic computer skills and familiarity with common office software including Microsoft Office Suite.
Communication skills, both written and verbal, in English.
Solid analytical, problem solving, and decision-making skills.

Responsibilities

Provide expertise in problem statement creation, root cause determination, and efficacy of corrective actions (5Why/Ishikawa).
Hold service team accountable for delivering on site quality objectives and results.
Responsible for developing site problem solving capabilities.
Conduit for feeding voice of the customer and site into the Factory and Engineering teams to drive tangible, sustainable, and measurable quality improvements.
Drive 8D quality and cycle time to meet customer and LAM expectation.
Analytical capability to proactively identify trends and patterns in quality data to proactively drive required improvement.
Drive activities with the site & QPL to solve the customer’s high level quality concerns and improve Lam’s quality performance.
Responsible for communication to the Factory when the impact to the customer has changed and an in-progress 8D needs to be updated.
Work as part of the global QPL/SQL team to improve processes and share BKMs to improve results.
Utilize the Lam escalation process for business process non-compliance.