Site Quality Director

Alstom•West Mifflin, PA

17h•Onsite

About The Position

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. This role is a full-time, on-site position. The Site Quality Director will ensure that deliveries from the site meet the highest quality standards, driving a culture of excellence and fostering customer satisfaction. The role involves working closely with teams across the business (management committee, quality teams, and cross-functional departments), leading and developing quality teams, and implementing quality policies and tools at the site level.

Requirements

Degree in Engineering, General Management, or Quality Management
Minimum of 10 years of experience spanning quality management, project execution, and operational functions
Experience in the rail industry is strongly preferred; experience in related industries will also be considered (e.g., aerospace, automotive, or large industrial/transportation equipment manufacturing such as buses or heavy machinery)
Leadership and team management capabilities : demonstrated ability to grow and coach a small team, influence cross functional stakeholders, agile/problem solving mindset, pragmatic approach, track record of executing objectives
Experience working with quality tools, problem-solving methodologies, and project/operations management
Familiarity with ISO9001/IRIS requirements, CMMI, and ECM
Customer-oriented mindset with a focus on increasing satisfaction
Data-driven decision-making and analytical skills
Courageous and resilient approach to challenges
Ability to manage cross-functional and multicultural teams

Nice To Haves

Knowledge of railway industry norms, certifications, and standards

Responsibilities

Developing a Quality Culture and fostering a Right First Time approach across the Site
Ensuring alignment of QCD (Quality, Cost, Delivery) objectives with contractual and regulatory obligations
Driving continuous improvement plans to analyze and reduce Cost of Non-Quality (CONQ), Non-Conformance Reports (NCR), Safety issues, and Demerits
Deploying the Quality Policy within the Site's management committee
Overseeing the Quality and Safety assessments of products and services delivered, ensuring compliance with contractual quality requirements
Increasing Customer satisfaction through regular meetings, Customer Surveys, and product delivery controls
Managing and escalating critical issues impacting safety and customer satisfaction
Ensuring on-time completion of DFQ (Design for Quality) Gate Reviews and Suppliers' First Article Inspections (FAI), including waivers when necessary
Ensuring site QMS (Quality Management System) conformance with Alstom standards, Customer standards, and relevant certifications (e.g., ISO9001, IRIS, CMMI, ECM)