Site Operations Manager / Housekeeping Supervisor

VW International•Batavia, IL

4d•Onsite

About The Position

This role involves directing, training, and inspecting housekeeping personnel, performing hands-on cleaning duties, and managing various operational aspects of housekeeping and housing facilities. The position requires strong organizational and communication skills, the ability to manage inventory, and availability for off-hours support and emergency response. The Site Operations Manager/Housekeeping Supervisor will also serve as the primary liaison with the Fermilab Housing Office and guests, ensuring a high standard of cleanliness and service.

Requirements

Demonstrated ability to lead housekeeping personnel while performing hands-on cleaning duties.
Ability to organize staff schedules, prioritize changing workloads, inspect completed work, and maintain accurate records.
Effective verbal communication and professional customer-service skills.
Ability to manage linen inventories, cleaning supplies, and key-control procedures.
Valid driver’s license, ability to drive immediately while onsite, and compliance with applicable vehicle-insurance documentation requirements.
Real ID-compliant identification and ability to meet Fermilab site-access requirements.
Availability to support off-hours communications and coordinate emergency response.
Ability to complete Fermilab-required training before beginning work, including applicable chemical safety, Hazard Communication, Bloodborne Pathogens, and PPE training.

Nice To Haves

Previous supervisory experience in housekeeping, hospitality, residential housing, dormitories, or corporate housing.
Experience with linen-room operations, inventory tracking, and laundry-service coordination.
Experience managing cleaning services in occupied facilities and responding professionally to resident or guest requests.

Responsibilities

Direct, train, and inspect housekeeping personnel and demonstrate proper cleaning procedures.
Develop daily and weekly cleaning schedules, adjust assignments to occupancy and service needs, and document completed work.
Perform housekeeping duties while overseeing routine cleaning, weekly maid service, checkout cleaning, and periodic deep cleaning.
Serve as the primary liaison with the Fermilab Housing Office, housing guests, and the contracted linen service.
Remain available as the primary contact for off-hours needs, carry a company-provided cell phone, and coordinate emergency staff response.
Manage clean and soiled linen collection, distribution, counts, inventory records, and transfers to the linen service.
Coordinate linen replenishment and specialty dry-cleaning transactions.
Maintain housing key inventories, secure keys appropriately, and complete end-of-day inventories.
Inspect housing facilities, report maintenance concerns and property damage, and address cleaning deficiencies.
Maintain housekeeping supply inventories and ensure approved cleaning products and safe work practices are used.
Support guest and Housing Office needs, including delivering notices, providing maintenance access, and assisting locked-out guests.
Complete required safety training and support compliance with Fermilab safety policies and applicable OSHA requirements.