Site Merchandiser

Epic Games • Cary, NC

2d • Remote

About The Position

As a Site Merchandiser, you will own the visual presentation, placement, and operational execution of offers in the Fortnite Item Shop to maximize revenue and player engagement. You will collaborate cross-functionally with assortment planning, marketing, product, tech, art, and external partners to ensure a high-quality, seamless, and compelling shop experience. You will balance creative merchandising instincts with data-driven decision-making, while also driving operational excellence and process improvements across tooling, QA, and automation. You’ll play a key role in helping us improve and create the future of the item shop.

Requirements

• 4+ years of experience in Product Management, Live Operations, Ecommerce Merchandising, or related fields
• Strong understanding of merchandising principles and player-facing presentation
• Excellent design and aesthetic sensibilities
• Experience working with content, copy, or creative presentation is a plus
• Strong operational skills with attention to detail and QA mindset
• Experience with data-driven decision-making and experimentation (A/B testing)
• Familiarity with tools, systems, or workflows related to live service environments
• Interest or experience in AI/automation tools is highly preferred
• Passion for games and player experience
• Proven ability to thrive in a fast-paced, collaborative environment

Responsibilities

• Own daily merchandising execution for the Fortnite Item Shop, optimizing layout, placement, bundles, and visual presentation to drive revenue and player engagement
• Lead QA and operational accuracy across shop content, including pricing, scheduling, tagging, and live content validation
• Partner cross-functionally with Marketing, Product, Creative, Tech, and external IP collaborators to deliver compelling shop experiences and GTM moments
• Manage in-shop content presentation, including copy creation, naming approvals, localization, PDP updates, and alignment with marketing messaging
• Use data, experimentation, and A/B testing to inform merchandising decisions and continuously improve conversion, engagement, and monetization KPIs
• Drive operational excellence by improving workflows, tooling, automation, and content management systems used to support live shop operations
• Support special projects, shop takeovers, and new initiatives while ensuring a high-quality, seamless player experience across all storefront content

Benefits

• Medical, Dental, a Vision HRA, Long Term Disability, Life Insurance & a 401k with competitive match
• Robust mental well-being program through Modern Health, which provides free therapy and coaching for employees & dependents
• Company-wide paid breaks
• Unlimited PTO and sick time
• Paid sabbatical for 7 years of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed