Site Manager

Ricoh Americas Holdings•Exton, GA

8d•Onsite

About The Position

Accountable for the daily operations of a small- to medium-sized site and manages a small team. Oversees contracted services including, but not limited to, Copy Services, Courier Services, Managed Print Services, Hospitality Services, Imaging Services, and Mail Services. Responsible for assessing talent, supporting employee career development, conducting performance management activities, and providing employee counseling with support from assigned leadership.

Requirements

High school diploma or GED required.
Three (3) to five (5) years of experience in a related field (B2B and/or technical environment).
Three (3) to five (5) years of customer-facing experience required.
Demonstrated high level of technology knowledge and understanding.
Proficiency with Microsoft Office 365 applications.

Nice To Haves

Two (2) years of management or leadership experience strongly preferred.

Responsibilities

Managing the daily operations of a small- to medium-sized site while supervising a small team of direct reports.
Prioritizing multiple and competing responsibilities.
Communicating team vision and priorities while fostering a positive and supportive work environment that promotes employee retention.
Demonstrating working knowledge of Ricoh products and service offerings by efficiently utilizing existing solutions and recommending alternatives when appropriate.
Managing production labor percentages by achieving company-established production labor and quality control targets.
Improving operational quality through the effective implementation and management of Ricoh Service Excellence tools.
Ensuring achievement of Service Level Agreements (SLAs) and working with customers to improve business processes, with support from the AOM, ESM, or NOM.
Creating and maintaining a customer-focused environment through regular end-user feedback and customer satisfaction surveys, emphasizing business retention and customer service.
Ensuring quality operations by supporting compliance with audit standards, deadline requirements, and established best practices.
Ensuring proper staffing by aligning employee skills and equipment resources with production demands.
Motivating employees and recognizing accomplishments through the Ricoh Recognizes program and other employee recognition initiatives.
Clearly communicating job expectations and performance standards through training, cross-training, coaching, counseling, directing, and evaluating employee performance to improve productivity and quality.
Identifying training and performance development opportunities through Individual Development Plan (IDP) management.
Evaluating team member performance and providing career development and training opportunities.
Maintaining formal daily contact with customers.
Maintaining an in-depth understanding of client requirements, with support from the AOM, ESM, or NOM.
Identifying service delivery gaps or scope changes and adjusting process documentation to align with client and Ricoh requirements while ensuring financial objectives are met.
Facilitating resolution of pricing, order entry, and invoicing issues through interaction and collaboration with the Sales team.
Creating and supporting site reporting, customer presentations, and business reviews to ensure compliance with contractual requirements and value-added reporting expectations, with support from the AOM, ESM, or NOM.
Performing other duties as assigned.