Site Manager

URS Group•Plymouth, MI

7d•Onsite

About The Position

United Road is the largest finished vehicle logistics company in North America, moving new and used vehicles for OEMs, dealerships, auctions, and fleet operators. This role is responsible for overseeing day-to-day site operations, including inventory management, dispatch coordination, customer communication, and service performance. The Logistics Site Manager (LSM) works closely with corporate leadership, customers, carrier partners, and internal teams to ensure efficient transportation operations, timely delivery execution, and high levels of customer satisfaction. The LSM is accountable for operational efficiency, safety compliance, problem resolution, KPI performance, and supporting profitability through effective resource management and continuous process improvement.

Requirements

Strong leadership, negotiation, and relationship-management skills
Effective people management and team development abilities
Process improvement and operational efficiency expertise
Strong analytical, diagnostic, and problem-solving skills
Proficient in Microsoft Office and transportation or dispatch management systems
Strong understanding of KPI tracking, operational metrics, and performance management
Safety-focused mindset with a positive and professional work ethic
Ability to evaluate alternatives and make sound decisions based on service requirements, operational metrics, financial considerations, and customer impact
Ability to support budget development and maintain adherence to financial targets
Strong verbal and written communication skills with the ability to interact effectively at all levels of the organization
Ability to remain calm, organized, and professional in high-pressure or fast-paced environments
Strong organizational and multitasking abilities with attention to detail
Minimum 3–5 years of experience in logistics, transportation, dispatch, or fleet operations
Previous supervisory or management experience in a fast-paced operational environment
Experience coordinating carriers, drivers, dispatch operations, and customer communications
Proven ability to manage multiple priorities while meeting operational deadlines and service expectations
Experience working with transportation management systems (TMS), inventory systems, and Microsoft Office applications
Demonstrated experience analyzing operational performance metrics and implementing process improvements
Strong understanding of safety practices and regulatory compliance within transportation or logistics operations

Nice To Haves

Experience managing budgets, operational costs, and profitability targets
Automotive transportation or vehicle logistics experience
Knowledge of carrier management and freight rate negotiation

Responsibilities

Ensure customer adherence to service-level agreements.
Negotiate competitive carrier rates to ensure cost-effective transportation solutions.
Ensure the efficient and timely delivery of freight by proactively resolving customer and delivery issues.
Build and maintain strong relationships with carriers, customers, and vendors to support effective communication and operational reliability.
Respond promptly to emergency situations.
Promote and maintain a strong commitment to safety.
Gather and communicate information related to inventory, budgets, revenue, and operational risks to corporate leadership.
Identify opportunities to grow revenue, improve operational efficiency, and increase profitability.
Manage supervisory staff and dispatch personnel.
Balance cost considerations with service quality to maintain mutually beneficial partnerships.
Maintain accurate, real-time inventory visibility by ensuring inbound and outbound vehicle statuses are updated promptly and discrepancies are resolved quickly.
Coordinate pickups and deliveries with dispatch while providing customers with real-time updates and operational insights.
Stage vehicles in advance when necessary to reduce dwell time and support timely dispatch.
Monitor daily performance metrics and address service issues promptly.
Track and manage active and scheduled orders to prevent bottlenecks and ensure timely communication regarding issues or delays.
Drive operational consistency through immediate corrective actions and root-cause analysis.