Site Manager, DashMart - Augusta, GA

DoorDash USA•Augusta, GA

22h•$64,800 - $95,300•Onsite

About The Position

In this role, you’ll manage a 5-15k sq ft distribution center, the local warehouse operating team, and be responsible for ensuring we maintain high quality for our customers. You’re excited about this opportunity because you will… Lead: Recruit, lead, coach & retain a high-performing team of Shift Leads (3+) and Operations Associates (6+). Set your team up for success to work safely and productively. As a leader, you will be responsible for building a strong, positive culture and will be accountable for driving strong employee satisfaction scores. You’ll partner with your Shift Leads to effectively delegate daily tasks and ensure high performance from your team. Own: You will own the day-to-day operations of one of our DashMart warehouses, and in some locations, includes preparing food in a light-prep kitchen, ensuring the site processes run smoothly, efficiently and safely. You’ll own scheduling and be responsible for managing a labor budget. You will be responsible for ensuring your warehouse meets site-level metric goals. Delight customers: Lead your team in providing our customers with the best possible experience on each and every order. You will be responsible for maintaining key quality metrics including order accuracy and fulfillment speed. Work cross-functionally with central teams including our inventory and training teams to provide your team with the tools and resources to achieve this goal. Strategize: Use data to identify pain-points or areas of inefficiency within our warehouse and current processes. Design, build and execute process improvement projects to improve our warehouse operations, quality metrics, and the employee experience.

Requirements

3+ years of team leadership experience in high volume operations (retail, grocery, hospitality, fulfilment, logistics or operations) with a track record of developing people and delivering results.
Managed high-performance teams of 10+ employees.
Support a 24/7 business across multiple shifts.
Solve problems from first principles.
Resist “this is how it’s always been done” thinking.
Thrive in ambiguous, startup environments.
Data-first problem solver.
Experience using Excel or Google Sheets to analyze data, including using basic formulas and creating pivot tables.
A college degree, or relevant professional work experience.
Flexibility in schedule, including some late-night and weekend availability.

Responsibilities

Recruit, lead, coach & retain a high-performing team of Shift Leads (3+) and Operations Associates (6+).
Set your team up for success to work safely and productively.
Build a strong, positive culture and drive strong employee satisfaction scores.
Partner with Shift Leads to effectively delegate daily tasks and ensure high performance from your team.
Own the day-to-day operations of one of our DashMart warehouses.
Prepare food in a light-prep kitchen (in some locations).
Ensure site processes run smoothly, efficiently and safely.
Own scheduling and manage a labor budget.
Ensure your warehouse meets site-level metric goals.
Lead your team in providing customers with the best possible experience on each order.
Maintain key quality metrics including order accuracy and fulfillment speed.
Work cross-functionally with central teams including inventory and training teams.
Use data to identify pain-points or areas of inefficiency within warehouse and current processes.
Design, build and execute process improvement projects to improve warehouse operations, quality metrics, and the employee experience.