Site Manager, Dashmart

DoorDash USA•Concord, CA

12d•$64,800 - $95,300•Onsite

About The Position

In this role, you’ll manage a 5-15k sq ft distribution center, the local warehouse operating team, and be responsible for ensuring we maintain high quality for our customers. You will own the day-to-day operations of one of our DashMart warehouses, and in some locations, includes preparing food in a light-prep kitchen, ensuring the site processes run smoothly, efficiently and safely. You’ll own scheduling and be responsible for managing a labor budget. You will be responsible for ensuring your warehouse meets site-level metric goals. Lead your team in providing our customers with the best possible experience on each and every order. You will be responsible for maintaining key quality metrics including order accuracy and fulfillment speed. Work cross-functionally with central teams including our inventory and training teams to provide your team with the tools and resources to achieve this goal. Use data to identify pain-points or areas of inefficiency within our warehouse and current processes. Design, build and execute process improvement projects to improve our warehouse operations, quality metrics, and the employee experience.

Requirements

3+ years’ of team leadership experience in high volume operations (retail, grocery, hospitality, fulfilment, logistics or operations) with a track record of developing people and delivering results.
Managed high-performance teams of 10+ employees
Act like an owner. Do what it takes to support a 24/7 business across multiple shifts.
Solve problems from first principles. Excited to solve problems in innovative ways, and resist “this is how it’s always been done” thinking
Unafraid of ambiguity. Rapid change and learning are exciting, and thrive in ambiguous, startup environments
Analytical. Let data win arguments. Data-first problem solver, and have experience using Excel or Google Sheets to analyze data, including using basic formulas and creating pivot tables.
A college degree, or relevant professional work experience
Flexibility in your schedule. As the leader of the site, you will need to ensure your team and the site is fully supported, requiring some late-night and weekend availability.

Responsibilities

Recruit, lead, coach & retain a high-performing team of Shift Leads (3+) and Operations Associates (6+).
Set your team up for success to work safely and productively.
Build a strong, positive culture and drive strong employee satisfaction scores.
Partner with your Shift Leads to effectively delegate daily tasks and ensure high performance from your team.
Own the day-to-day operations of one of our DashMart warehouses, and in some locations, includes preparing food in a light-prep kitchen, ensuring the site processes run smoothly, efficiently and safely.
Own scheduling and be responsible for managing a labor budget.
Ensure your warehouse meets site-level metric goals.
Lead your team in providing our customers with the best possible experience on each and every order.
Maintain key quality metrics including order accuracy and fulfillment speed.
Work cross-functionally with central teams including our inventory and training teams to provide your team with the tools and resources to achieve this goal.
Use data to identify pain-points or areas of inefficiency within our warehouse and current processes.
Design, build and execute process improvement projects to improve our warehouse operations, quality metrics, and the employee experience.