Site Manager Dallas Tax Center

Foundation Communities Inc•Arlington, TX

1d•Onsite

About The Position

The Manager oversees the operation of a tax center to ensure consistency and quality of service to clients through satisfactory volunteer supervision, accurate and consistent application of income tax law, and the maintenance of a positive and professional environment.

Requirements

Bachelor’s degree
Experience managing or leading groups
Experience providing quality customer service
Experience working in the non-profit sector
Social service-orientated
Works well in a fast-paced environment with diverse populations
Ability to handle multiple priorities is essential
A supportive and professional disposition is critical
Strong computer skills (including hardware and software)
Ability to attend up to 40 hours of paid training

Nice To Haves

A good working knowledge of taxes is a plus
Bilingual (Eng/Spa) strongly desired
The ability to speak Spanish is required to manage specific tax centers

Responsibilities

Direct opening and/or closing procedures including the setting up, testing, and dismantling of computer networks where relevant.
Ensure secure storage of confidential tax documents, equipment and administrative materials.
Ensure facilities are satisfactorily maintained and that volunteers and clients adhere to policies set forth by site-hosts.
Ensure supplies are sufficient and re-stocked, as needed, within budgetary guidelines.
Monitor office equipment and report any problems where necessary.
Ensure tax preparation services are within the guidelines of our mission and policies.
Ensure facilities are adequately staffed and report shortages to Volunteer Coordinator.
Orient and train volunteers on operational procedures.
Maintain attendance records and review shift schedules prior to opening.
Resolve conflicts in a prompt and professional manner.
Evaluate volunteer performance and promptly report any concerns to the Volunteer Coordinator.
Maintain accurate sign-in sheets, surveys, and other forms for clients, where necessary.
Coordinate timely delivery of client documents for timely transmission and back-room processing.
Ensure proper ordering or organization of tax returns on electronic database.