Site Manager

Apple Self Storage•Kanata, ON

7d•CA$47,000 - CA$52,000•Onsite

About The Position

As a Site Manager, you run the show at your storage location. You lead the team, drive sales, and make sure customers have a great experience—all while ensuring the site is safe, clean, and secure.

Requirements

Ability to work full-time during site opening hours, and occasional after-hours availability as required.
2+ years of sales experience in retail, hospitality, or sales.
Technical skills to manage multiple systems for site operations and learning.

Nice To Haves

Proactive and results-driven leader who thrives in an independent work environment.
Experience in customer service, sales, and operations.
Confident making decisions and keeping things running smoothly with minimal supervision.
Leadership Mindset & Sales Driven: Knows what it takes to close the deal and meet targets. Leads by example, supporting and developing the team.
Adaptable & Flexible: Comfortable with shifting priorities and pivoting when business needs change. Able to take on new technologies and use systems to enhance the workplace.
Strong Communicator: Ensures team members are informed. Communicates clearly and effectively when leading the team, assisting customers, or reporting to leadership.
Customer-Focused: Understands that great customer experiences drive business success and takes pride in delivering top-notch service.
Detail-Oriented & Organized: Stays on top of policies, procedures, safety, and security while keeping things running smoothly.

Responsibilities

Lead, support, coach, and guide your team to success while ensuring company policies and procedures are followed.
Drive sales by selling storage solutions, following up with leads, and staying ahead of competitors.
Deliver great customer service by ensuring every customer interaction is positive, handling concerns, and maintaining high standards.
Support the total business by assisting the Call Centre with customer inquiries and sales, and supporting other sites occasionally.
Manage payments and accounts by processing transactions, following up on late payments, and keeping records up to date.
Oversee daily inspections, ensure maintenance is handled, and monitor inventory levels to keep the facility running smoothly.
Enforce security protocols, respond to emergencies, and be the first point of contact for after-hours incidents to prioritize safety and security.
Track key metrics, report to the Regional Manager, and keep records audit-ready.
Perform extra duties for property management of commercial space.