Site Manager

Zufall Health Center•West Orange, NJ

34d

About The Position

Under the general direction of the Director of Site Operations (DoSO), the Site Manager oversees and operates a Zufall Health Center location. Responsibilities include all matters pertaining to clinical support functions, patient customer service, front office operations, facilities, and management of support staff including front desk and clinical support staff. The Site Manager will be the administrative supervisor of the PCMH coordinators and Dental Assisting Supervisor in regard to daily operations, scheduling and patient flow, and will ensure that all performance reviews and staff management issues are addressed in a timely fashion.

Requirements

Knowledge of computer software programs such as Microsoft Word, Excel, and electronic medical records
Excellent customer service skills
Ability to work with very little supervision
Ability to adapt quickly to unanticipated changes in workflow or work process, frequent changes in insurances rules, and/or coverage changes
Strong general computing skills, including internet, Excel, Word, and practice management software experience; EHR experience a plus, especially eCW
Ability to understand, carry out, and remember verbal and written instructions
Bilingual (English and Spanish) preferred
Strong, self-directed written and oral communications skills
Knowledge of federal programs and community health centers
Learn and apply the trauma informed care principles with the scope of the position
Minimum of three years of supervisory/management experience
BS or BA degree required, or a combination of education and experience in a supervisory capacity at Zufall Health, in lieu of a bachelor’s degree.
Master’s ideal
Clinical background strongly preferred

Responsibilities

Consistently adheres to and enforces all departmental policies and procedures
Acts as the facility administrator who plans for, and oversees the managerial, operational, fiscal, and reporting components of the facility
Participates in the quality assurance committee
Ensures that all personnel are assigned duties based upon their education, training, competencies, and job descriptions
Ensures the provision of facility orientation and education to the staff appointed to the specific facility
Establishes and maintains liaison relationships and communication with facility staff and services, with support services and community resources, and with patients
Conducts all aspects of job in a professional and ethical manner
Works independently with remote supervision, but uses available resources for problem resolution as indicated by circumstances or need
Completes assignments in a timely and efficient manner
Maintains high level of confidentially
Works collaboratively with team members to assure the optimal outcomes of care and service
Utilizes departmental resources prudently and appropriately
Communicates appropriately both verbally and in writing; uses appropriate mechanisms for identifying and resolving work related issues
Keeps manager or supervisor informed of work-related issues at all times
Oversee the day-to-day operations of medical and dental sites
Provide direct supervision to front desk staff and clinical support staff
Maintain a customer-service focus of the medical and dental centers, if applicable
Implement and maintain all Zufall policies and procedures and adhere to all compliance and HIPAA regulations
In conjunction with the Director of Site Operations, hire and train front desk staff
In conjunction with Director of Nursing, hire and train clinical support staff
Supervise and coordinate all administrative and clinical support staff work activities
In conjunction with the Director of Site Operations, implement initial and annual employee reviews (clinical support staff in conjunction with the PCMH coordinator(s) and the Director of Nursing; and Dental Support Staff in conjunction with the Dental Program Manager) and all front desk representatives
Respond to employee grievances
Respond to patient complaints as appropriate
Manage and maintain front office and clinical operations.
Supervise the ordering of all office supplies. Clinical supplies will be ordered by the PCMH coordinators and Director of Nursing in medical and the dental staff will manage their clinical supplies, with oversight from the Dental Program Manager.
Conduct QA audits and chart reviews for funded programs and overall patient medical records
Conduct staff competencies and proficiencies as appropriate for those staff that are directly supervised, and report results to the Director of Site Operations.
Receive results of competencies of clinical staff from the Director of Nursing for clinical staff and ensure the completion of the evaluations of the clinical staff
In conjunction with the Director of Facilities, coordinate facility needs and maintenance (coordinate service with vendors as needed)
Notify Director of Site Operations of all contracts related to operations or facilities that need renewal
Schedule or assign to designee the scheduling of all clinical support and front desk staff support and work with the managers of other sites as needed to provide sufficient coverage
Coordinate requested time off to ensure sufficient staffing levels
Attend either in person or remotely all support staff (front desk and clinical) and dental staff meetings
Conduct regular meetings for staff at your site(s)
Performs other duties as assigned