Site Manager I

Canon Business Process Services, Inc. • Washington, DC

1d

About The Position

The Site Manager is responsible for the effective management, administration, and control of business functions at identified client sites. The role oversees timely and effective resolution of services contracted by the client while delivering exceptional customer service and maintaining operational efficiency and quality.

The Site Manager manages site staff, budgets, resources, workflows, equipment, and performance reporting. The role serves as a liaison between the client and CBPS, and coordinates with the operations team and corporate departments as necessary.

Requirements

• Associate degree preferred, or comparable work experience.
• Two years of supervisory experience as a manager in a professional business setting; experience in the reprographic or mail industry is preferred.
• Experience managing a site with 1–4 non-exempt employees.
• Ability to communicate effectively with diverse groups and clients.
• Ability to establish personal credibility with customers and staff.
• Ability to deliver high-quality production and customer service.
• Ability to establish a challenging, constructive, and open workplace culture.
• Ability to work with peers and the team to establish departmental decisions and processes and ensure standardized activities.
• Ability to work in stressful situations and meet deadlines efficiently.
• Ability to create a customer-focused environment.
• Excellent written and oral communication skills.
• Strong organizational, administrative, record-keeping, and time-management skills.
• Strong team approach to business ethics.
• Excellent follow-through skills.
• Ability to occasionally lift and/or move up to 50 lbs.

Nice To Haves

• Associate degree.
• Experience in the reprographic or mail industry.

Responsibilities

• Manage all services contracted by the client at the assigned site, providing exceptional customer service and quality.
• Evaluate and resolve high-priority and complex problems through communication and negotiation with clients, vendors, and internal professionals.
• Manage budgets, resource allocation, and forecasting to use resources effectively and plan and report expenses.
• Manage status reports, productivity reports, and other source documents to support optimal staff performance.
• Act as a liaison between the client and CBPS.
• Prioritize and schedule all work, including overflow work sent to a backup facility.
• Ensure proper maintenance and use of equipment and supplies.
• Conduct staff meetings to communicate corporate policies and goals.
• Select, recruit, develop, mentor, train, and evaluate staff; provide coaching and counseling; and address corrective actions in a timely manner according to company policy.
• Monitor and analyze daily, weekly, and monthly onsite production targets against company goals.
• Coordinate with the client, operations team, and corporate departments as necessary.

Benefits

• Competitive pay and benefits.
• Comprehensive training and development programs that prepare employees to advance from within.
• Employee discounts on entertainment, products, and services nationwide.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree