Site Manager – Shipping & Receiving Operations

Ricoh Americas Holdings•Beaverton, WA

10h•Onsite

About The Position

The Site Manager is accountable for the daily operations of a small to medium-sized site and manages a small team. This role oversees contracted services including, but not limited to: copy services, courier services, managed print services, hospitality, imaging, and mail services. Responsibilities include talent assessment, staff development, performance management, and employee counseling with support from assigned leadership.

Requirements

High school diploma or GED required.
3–5 years of related experience (B2B and/or technical).
Minimum 2 years of managerial experience strongly preferred.
3–5 years of customer-facing experience required.
Strong technical aptitude and proficiency in MS Office (including Outlook 360).
Strategic thinking and problem-solving skills.
Ability to present to medium-sized groups.
Professional customer service and communication skills (written and verbal).
Technical proficiency and adaptability.

Responsibilities

Manage daily operations of a small-medium site and lead a team of direct reports.
Prioritize multiple and competing tasks while fostering a positive work culture to maximize retention.
Demonstrate working knowledge of Ricoh products and services, providing solutions and alternatives as needed.
Monitor and manage production labor percentages and quality control standards.
Improve operational quality through effective implementation of Ricoh Service Excellence tools.
Ensure achievement of Service Level Agreements and collaborate with customers to improve processes.
Maintain a customer-focused environment through regular feedback and satisfaction surveys.
Ensure compliance with audit and deadline standards using best practices.
Match staffing and equipment resources to production demands.
Motivate employees and recognize accomplishments through Ricoh recognition programs.
Communicate job expectations clearly and provide training, coaching, and performance evaluations.
Develop staff through Individual Development Plans and career growth opportunities.
Maintain daily contact with customers and understand client requirements.
Identify gaps in service delivery and adjust processes to meet client and financial goals.
Resolve issues related to pricing, orders, and invoicing in collaboration with the sales team.
Prepare site reporting, customer presentations, and business reviews to ensure contractual alignment.
Perform other duties as assigned.