Site Manager - CR

Friends of Switchpoint Inc•Salt Lake City, UT

7d•Onsite

About The Position

The Site Manager is responsible for the successful operation of the property, staff, and residents of the facility. They oversee the well-being of the residents and the day-to-day operations. They coordinate care of residents. The Manager is well-versed in the culture and model of Switchpoint, led by example, and cultivates a successful environment. Duties include managing personnel, complying with grant and contract requirements, monitoring budgets, and evaluating staff performance. They work closely with the Senior Management.

Requirements

The ideal candidate is a seasoned and highly intelligent professional with outstanding management skills and extensive hands-on experience.
Available to work when needed, including weekends, holidays, and nights.
Excellent communication and customer service skills.
Outstanding problem-solving skills; capable of making quick yet sound judgments and decisions.
A BS degree in a human services field with experience in management of operations.
Proficiency in Microsoft Office.
Ability to learn new software as needed.
4+ years in the human services industry. Ideally, with experience serving individuals who are struggling with mental health issues and have very little to no income.
3+ years in Management, with preference given to property or facility management

Responsibilities

Oversee the day-to-day operations of the facility.
Ensure full compliance with policies and procedures and other contracts the property is included in.
Ensure full compliance with DHHS License Requirements and Guidelines.
Attend City and County meetings associated with the facility.
Maintain and strengthen relationships with CARE/ACT Teams.
Handling resident complaints and reporting any maintenance issues to the maintenance department.
Manage budget of the facility. Review Profit & Loss Statements.
Develop community relationships.
Review resident issues with ACT teams and applicable staff.
Ensure all decisions are made in the best interests of Switchpoint and management.
Be mindful of the budget of the property and budget of all departments of the facility.
Reduce resident turnover, quickly fill any vacancies.
Hold residents accountable to the rules and policies of the facility.
Helping with the procurement of operating supplies and equipment and contracting third-party vendors for essential equipment and services.
Act as a final decision maker in hiring of key staff.
Coordination with all necessary departments for the execution of activities and functions.
Overseeing and managing all property departments and working closely with department heads daily.
Provide coverage as needed to fill staff vacancies.
Be accountable for the responsibilities of department heads and take ownership of all resident complaints and issues.
Provide effective leadership to team members.
Must learn the software “UHMIS” Utah Homeless Management Information System to keep staff accountable for updating it, keep compliance with grants, and run reports as needed.
Respond to audits to ensure continual improvement is achieved.
Take part in new resident acquisition along with the case management team whenever required.
Responsible for safeguarding the quality of operations (internal & external audits).
Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.
Cooperate with other Switchpoint facilities or community partners as needed.
Other responsibilities as needed by the Regional Director or senior management that pertain to the facility.
Complete weekly and monthly reports (KPI’s) for Regional Director and CEO.
Other duties as assigned.