Site Manager, Production & Fulfillment Operations

Ricoh • Parma, OH

19h

About The Position

The Site Manager (SM) supervises day‑to‑day production and fulfillment
operations at MS sites, ensuring all processes, staff, and customer requirements
are managed effectively. This position is responsible for developing,
implementing, and reviewing operational procedures, managing invoicing
activities, and maintaining strong customer relationships to ensure service
expectations are met.

The SM oversees 13+ employees or $80K+ in monthly service revenue at a single
site. After ensuring all Service Level Agreements (SLAs) are met, the SM
partners with the customer to improve business processes through workflow
optimization and use of Ricoh Process Director.

This position requires strong IT familiarity and an in‑depth understanding of
the client's environment, enabling effective communication with the customer’s
IT resources. The SM also communicates business process opportunities to Sales
and Professional Services, and supports the setup and management of additional
production print customers.

Requirements

• High school diploma or GED.
• 3+ years of experience in a related field.
• 1+ year of experience managing a production and/or customer‑service‑oriented team.
• Experience delivering classroom and/or informal training sessions.
• Experience operating advanced production equipment; continuous‑form print and mail‑insertion familiarity is highly desired.
• Detail‑oriented with strong problem‑solving skills.
• Ability to effectively handle challenging customer situations.
• Ability to identify innovative solutions in complex environments.
• Excellent verbal and written communication skills in both positive and negative circumstances.
• Ability to communicate effectively with all levels of management, employees, vendors, and customers.
• Ability to review general instructions and provide clear, diversified information.
• Strong teamwork focus with ability to maintain productive relationships across departments.
• Ability to adapt to changing situations and environments.
• High degree of flexibility, motivation, and sense of urgency.
• Self‑directed with strong initiative.
• Ability to motivate individuals and groups.
• Ability to set goals and prioritize realistic objectives.
• Proficiency in standard business software applications.
• Ability to stay current on industry technology and trends.

Responsibilities

• Routinely demonstrates and fosters a helpful, positive work culture.
• Encourages and builds positive working relationships with coworkers and external vendors.
• Maintains relationship with the Post Office.
• Maintains and evaluates 3rd‑party vendor relationships for cost savings and deliverables.
• Conducts themselves as the public face of the company in alignment with Ricoh’s Code of Ethics.
• Ensures effective implementation and management of Ricoh Service Excellence.
• Achieves shift profitability by supervising cost‑efficient use of materials and supplies.
• Manages labor percentages to meet organizational standards for production and quality control.
• Meets quality and deadline standards through effective job scheduling.
• Maintains daily customer contact within MS and as needed within BIS.
• Provides training on workflows and machine operations.
• Ensures operational quality by supporting audit and deadline‑compliance goals.
• Ensures compliance with Federal Regulatory requirements and Customer SLAs.
• Improves employee retention by meeting turnover and tenure goals.
• Maintains efficient workflow by holding direct reports accountable for quality and efficiency.
• Improves operational consistency by implementing company procedures.
• Ensures proper staffing levels by aligning employee skills with production demands.
• Recommends solution configurations to Sales and customers.
• Acts as a workflow consultant to support business process improvements.
• Facilitates resolution of pricing, orders‑in, and invoicing issues by collaborating with Sales.
• Motivates employees and recognizes their accomplishments in a timely manner.
• Clearly communicates expectations and consequences; trains, cross‑trains, coaches, counsels, directs, and evaluates staff to increase productivity and quality.
• Completes site reports and required paperwork.
• Performs other duties as assigned.

Benefits

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 251-500 employees