Site Leader

Voyager Global Mobility • Chester, PA

1d • Onsite

About The Position

Voyager Global Mobility is seeking a dynamic Site Operations Manager to oversee day-to-day facility operations, champion company culture, and drive local team performance. This role is responsible for keeping the facility running flawlessly while actively supporting local sales efforts. The manager will oversee daily workflows, coach the team to hit customer service goals, and ensure guests receive a premium experience. The ideal candidate has strong operational discipline, excellent people skills, and a track record of running efficient, customer-focused operations.

Requirements

• Minimum of 3 years of successful experience in account management, customer success, or a related field within the automotive or fleet management industry
• In-depth understanding of fleet management concepts, trends, and best practices, along with knowledge of related products and services
• Excellent verbal and written communication skills, with the ability to articulate complex ideas clearly and build strong client relationships
• Demonstrated track record of creative problem-solving and conflict resolution in a client-facing role
• Proven ability to identify upsell opportunities, negotiate contract terms, and drive business growth
• Proficiency in data analysis, using metrics to derive insights and drive informed decision-making for clients
• Experience in managing multiple projects, meeting deadlines, and handling various priorities effectively
• Comfortable using technology, including CRM tools, project management software, and the Microsoft Office Suite
• Passionate about delivering exceptional customer experiences and committed to ensuring client satisfaction

Responsibilities

• Oversee all daily site infrastructure and procedures, ensuring safety, compliance, and brand standards are flawlessly executed.
• Manage local inventory, supplies, and maintenance schedules to ensure the facility runs efficiently and stays within budget.
• Monitor daily operational workflows and implement practical improvements to increase productivity and team efficiency.
• Recruit, train, and supervise a dependable, cross-functional team, providing regular feedback and performance coaching.
• Foster a highly collaborative, accountable, and supportive team environment that keeps staff engaged and motivated.
• Serve as the main escalation point for customer relations, resolving issues quickly and setting a high standard for customer retention.
• Support the on-site team in hitting local sales targets, guiding them on customer outreach, upselling packages, and processing renewals.
• Assist with executing localized marketing events and building relationships with local businesses to help increase site visibility.
• Review weekly operational metrics and sales numbers, using the data to help the team improve service delivery and conversion rates.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed