Site Leader

Ricoh • Philadelphia, PA

1d • Onsite

About The Position

The Site Leader oversees the day-to-day operations of a small onsite services center, ensuring exceptional customer service, operational efficiency, and contract compliance. This role serves as the primary onsite contact for customers, supports a small team, and manages mail, shipping, copy, scanning, and related office services.

Requirements

• High school diploma or GED required.
• 2+ years of customer-facing experience in office services, mailroom, print production, or a related environment.
• Strong customer service, communication, and problem-solving skills.
• Comfortable using office technology and business systems.

Nice To Haves

• Previous leadership, training, or team lead experience preferred.

Responsibilities

• Lead daily operations of mail, copy, scanning, shipping, and receiving services.
• Serve as the primary customer contact and resolve service issues promptly.
• Support and guide a small team, including task assignments, training, and workflow coordination.
• Ensure compliance with service level agreements (SLAs) and contractual requirements.
• Monitor site performance, maintain operational reports, and support continuous improvement initiatives.
• Operate and troubleshoot office technology, including copiers, multifunction devices, mail, and imaging equipment.
• Coordinate supplies, vendor interactions, and facility-related requests as needed.
• Assist with recruiting, onboarding, and development of site personnel.

Benefits

• Medical, dental, life, and disability insurance options.
• Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Team member tuition assistance programs.
• Paid vacation time and paid holidays annually.
• Other benefits to enhance health, wellness, and ongoing personal and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED