Site Leader

Ricoh•Palo Alto, CA

13h•$27 - $28•Onsite

About The Position

Accountable for the daily operations of a small site and acts as a go-to person for a small team by reporting and escalating facility-related issues to assigned leadership. Assists in maintaining acceptable profit levels and ensures that customer service level expectations are met. Responsible for performing the contracted office services including, but not limited to, Copy Services, Courier Services, Managed Print Services, Hospitality, Imaging, and Mail Services. The Site Leader is the point person on site for customer issues and contract compliance for sites with no Site Manager assigned.

Requirements

High school diploma or GED required.
2+ years of experience in a related field (B2B and/or technical).
Previous 2+ years of customer-facing work experience required.
Demonstrated proficient knowledge and understanding of technology.

Nice To Haves

Previous training experience strongly preferred.

Responsibilities

Responsible for daily operations of a mail room, copy center, or scanning facility, including operating office equipment such as PCs, copiers, multifunction devices, imaging and mail equipment.
May be responsible for: Courier Services, Reception Services, Switchboard Operations, Shipping & Receiving, Delivering and Processing of Mail
Acts as a go-to person for a small team of employees while assisting with job assignment, scheduling of projects, supervising mandatory break times, and reporting and escalating facility-related issues to assigned leadership.
Is the point person on site for customer issues and contract compliance for sites with no Site Manager assigned.
Responsible for training and development of assigned staff.
Handles formal contact with the customer on a daily basis.
Responsible for effective implementation and management of RICOH Service Excellence programs.
Analyzes problems with minimum guidance while managing the resolution.
Understands contractual Service Level Agreements, tracks progress, and can execute and report compliance and performance improvement measures effectively to customer key contacts.
Assists assigned leadership with recruiting, staffing, and performance management of site personnel.
Maintains positive internal working relationships with all department employees by communicating in a professional manner.
Provides training on workflow and machine operations when necessary.
Achieves shift profitability in the area of cost of goods by effectively supervising the shift in the use of company materials and supplies.
Meets quality and deadline standards through the effective use of job scheduling practices.
Maintains efficient workflow by holding team members accountable for the quality and efficiency of their work.
Facilitates resolution of issues concerning pricing and orders by interacting and communicating with the sales department.
Completes site reports and other paperwork on time and accurately.
May maintain daily routine functions to include creating/completing work orders, contractor monitoring, inspections, reporting facility-related issues, and lending support as required.
May include interaction with contracted vendors, facility management, and occupants.
May be responsible for office supply inventory re-ordering.
May be responsible for conference room coordination and A/V equipment resource management.
Completes month-end management reports in the absence of the Site Manager.
Assists the assigned AOM/ESM or NOM with training and development of site personnel.
Places requisitions for site products and supplies by utilizing Oracle's iProcurement application.
Performs other duties as assigned.