Site Leader in Training

Tommy's • Grand Rapids, MI

9d • Onsite

About The Position

Working at Tommy’s Express Car Wash means stepping into a world of growth, energy, and endless opportunity! It’s your chance to lead an amazing team, create unforgettable guest experiences, and thrive in a fast-paced, high-performance environment. With new Tommy’s locations launching across the country, there’s never been a better time to jump in and make your mark. Come be part of something big! We’re looking for a Manager-in-Training to join our team. As a Manager-in-Training, you’ll dive into the action and learn exactly what it takes to operate a top-tier Tommy’s Express location. Through Tommy University and a personalized development track, you’ll be coached by seasoned mentors and build the leadership, operations, and guest experience skills that set our leaders apart.

Requirements

• A high school diploma or equivalent training and experience is required.
• 3–5 years of managerial or related leadership experience.
• Candidates should be tech-savvy, proficient in Microsoft Office, and comfortable navigating database systems.
• Strong written and verbal communication skills are essential.
• A process-driven mindset and the ability to collaborate across all levels and departments are required.
• Excellent organization, time management, multitasking, and prioritization skills are critical.
• You must be adaptable, resourceful, and capable of making smart, data-backed decisions.
• Integrity, dependability, urgency, and a drive for results are key.
• A passion for exceptional customer care and a positive, can-do attitude are must-haves.
• Strong initiative and the instinct to spot gaps—and fill them—will set top performers apart.

Responsibilities

• Protecting profitability, growing the business, and confidently representing the company.
• Oversee daily operations—including shifts, scheduling, delegation, compliance, and policy maintenance.
• Lead and develop all leaders and team members on site through strong communication, training, and performance management.
• Hiring top talent, setting clear goals, and professionally handling HR or disciplinary matters.
• Ensure the site remains safe, clean, and well-maintained while delivering exceptional guest experiences.
• Manage invoices, paperwork, POS systems, and monthly inspections with accuracy.
• Drive top-tier KPIs, uphold Tommy’s standards, and champion the Unlimited Club.
• Serve as the face of the company and take on any tasks that support the business and its guests.

Benefits

• Competitive base pay with annual profit-sharing potential.
• Full health, dental, vision, life, disability, and employee assistance benefits.
• 401k match and complimentary financial planning services.
• Paid time off and paid holidays.
• Continued education and tuition assistance.
• Strong learning and development program.
• Significant internal growth opportunities for motivated, high-performing team members.
• Fun, energetic, family-oriented culture focused on team morale.
• Part of a rapidly growing nationwide brand.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED