Site Lead

Community Action Partnership of Lancaster County inc • Lancaster Township, PA

1d • $0 - $18 • Hybrid

About The Position

The Site Lead will oversee clinic operation and provide family-centered services, such as scheduling appointments, determining eligibility, taking lab measurements, and issuing benefits.

Requirements

• Excellent organizational skills and desire to grow in leadership ability
• Strong verbal and written communication skills
• Strong interpersonal and customer service skills
• Ability to function well in a fast-paced environment
• Strong problem-solving ability
• Competent in Microsoft 365 or related software
• Desire to participate in and promote a trauma-informed, empowering culture that celebrates diversity
• Access to reliable transportation and ability travel with little advanced notice
• Must be willing to work from all locations in Lancaster County, PA

Nice To Haves

• Bilingual skills (English/Spanish) preferred
• Minimum of six months WIC and/or customer service experience preferred

Responsibilities

• Oversees daily appointment schedule, including rescheduling missed appointments
• Ensures compliance to participant files, records retention, and all regulatory requirements
• Maintains inventory of lab/office supplies, forms, and nutrition education materials
• Greets customers arriving for appointments and completes check-in process
• Issues electronic benefits to participants
• Maintains breastfeeding-friendly environment
• Checks for adjunctive eligibility in statewide database
• Verifies household income and determines eligibility
• Collects anthropometric and hematological measurements
• Observes universal precautions and complies with all OSHA standards
• Provides referrals to community resources
• Assists customers with locating medical and dental providers
• Performs other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED