Site Lead, Data Center Operations

Oracle•Red Oak, TX

7d•$91,400 - $187,000

About The Position

The Site Lead, Data Center Operations is responsible for one or more data centers, leading performance analysis and proactively monitoring facility health to implement operational enhancements. The role drives process improvements across functions and regions, leads on-the-ground teams through incident resolution, manages escalated technical issues, and uses automation and monitoring tools to mitigate risks. It maintains an up-to-date knowledge base, executes incident management protocols, and performs root cause analysis to improve operations. The role oversees new region builds and expansions, serves as the primary liaison for expansion projects, and provides oversight for installations, repairs, inventory, and logistics. It directs component upgrades and infrastructure changes to support data center efficiency and stability. It also coordinates moderately complex projects, collaborates across the organization, contributes to continuous improvement and learning, mentors junior team members, and participates in candidate interviews and hiring recommendations.

Responsibilities

Independently manage at least one and occasionally multiple data centers.
Lead performance trend analyses covering capacity, temperature, availability, cleanliness, and other operational areas; identify patterns and recommend improvements.
Monitor facility health, including power, cooling, and security, and develop and implement enhancements.
Partner across functions and regions to improve processes in alignment with industry best practices, lead improvement projects, and support strategic objectives.
Lead on-the-ground resources in incident resolution and communicate execution accurately.
Oversee and support escalated complex technical issues; triage or escalate issues and implement automation, scheduling, and monitoring tools to mitigate potential problems.
Identify, document, and validate issues, processes, and solutions, keeping the data center knowledge base current.
Prepare for and execute incident or crisis management protocols in alignment with business continuity plans; perform root cause analysis and update documentation after incidents.
Lead and oversee new region builds and expansion activities, both onsite and remotely.
Act as the primary liaison with project teams and data center engineering, managing timelines and capacity needs for expansion projects and site builds.
Collaborate with project teams on expansion projects and site builds to ensure high standards.
Oversee installations, repairs, inventory management, and logistics; direct component replacements and upgrades.
Advise on high-level data center purchases or upgrades and oversee their implementation.
Lead planning and execution of rack deployments, installations, and physical network infrastructure upgrades or changes.
Ensure proactive facility maintenance for efficiency and stability, including containment, airflow, pressure, and power trains.
Coordinate moderately complex tasks and projects, manage timelines and deliverables, delegate and prioritize work, and adjust plans as resources or timelines change.
Collaborate across the organization to align expectations and achieve shared objectives, accounting for stakeholder and customer needs and encouraging inclusive perspectives.
Analyze information to resolve moderately complex issues, escalate critical or unresolved matters with assessments and proposed solutions, and document problem-solving strategies.
Pursue learning and feedback, stay current on industry trends and best practices, and coach and mentor junior team members.
Develop and implement process improvements, solicit feedback, and evaluate their impact on stakeholders.
Participate in candidate interviews, assess candidates, and provide hiring recommendations.