Site IT Tech - OGC

Kiewit•Orange, TX

32d•Onsite

About The Position

Kiewit Field Technicians work on a team that provides on-site and remote technical support for Kiewit employees with IT support needs. Field Technicians also serves as a unified contact for escalating technical issues from the Service Delivery team. They play a key role in implementing Kiewit Technology Group's policies and procedures. Kiewit Field Technicians must be self-directed and capable of making sound business decisions to ensure projects are completed on time and within budget. The Industrial Company is a subsidiary of Kiewit Corporation. TIC Southern District builds major industrial projects in diversified markets throughout the southern region of the United States. We specialize in general services and maintenance and substation installation for the chemical, refining and power industries This role will be located at our GTPP Plant in Orange, Texas.

Requirements

8-12 years experience in an IT Support/Technician role.
Excellent customer service and interpersonal skills are required, including the ability to communicate clearly and professionally, both verbally and in writing
Strong experience with Windows Operating System and Office Suite
Attention to detail
Strong organizational skills
Results-oriented and likes a challenge
Participative management style
Must provide high levels of customer service at all times.
Recognize and escalate issues, risks and/or concerns in a timely manner.
Capable of using attentive and active listening skills to gather requirements and assess situations.
Must be able to lift and move heavy objects (40+ lbs).
Can walk for various lengths of time.
Must possess and maintain a valid driver's license.
Ability to diagnose complex issues (log files, event viewer, and familiarity with a wide range of diagnostic tools preferred.

Nice To Haves

Experience with ServiceNow preferred.

Responsibilities

Provide deskside and remote support to Kiewit employees, Kiewit subsidiaries, partners, contractors working for Kiewit and job site contractors
Provide customers with technical guidance or direction
Respond to all assigned tickets in a timely manner
Immediately notify appropriate individuals of any issues that could potentially impact production activities and follow escalation to keep the impact minimal
Research and resolve escalated trouble tickets
Document all trouble tickets with clear, concise explanations in a timely and accurate manner, ensuring adherence to department policies and procedures
On-site and Remote client support of various enterprise and desktop applications
Establish and maintain a professional relationship with customers, team members and department contacts
Provide quality customer service that exceeds customer expectations
Prioritize and organize work to meet requirements, goals and deadlines
Escalate to manager any situation outside the employee's control that could adversely impact the services provided
Preparation of conference rooms for large meetings with some troubleshooting of office AV systems
Other duties as assigned

Benefits

We offer our fulltime staff employees a comprehensive benefits package that's among the best in our industry, including top-tier medical, dental and vision plans covering eligible employees and dependents, voluntary wellness and employee assistance programs, life insurance, disability, retirement plans with matching, and generous paid time off.

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