Tech IT

Resorts World Las Vegas • Las Vegas, NV

1d

About The Position

The IT Technician is a qualified Computer Technician who will install, maintain, and repair hardware, software, and network devices. This position will ensure that adequate IT infrastructure is in place and is used to its maximum capabilities. The IT Computer technician must be well-versed in computer systems and network functions. The ideal candidate will be able to work diligently and accurately and will possess a great problem-solving ability to fix issues and ensure functionality. The goal is to install and maintain high quality networks and computer systems.

Requirements

• Working knowledge of computer operating systems, internet security and data privacy principles.
• Working knowledge in database programming and software installation.
• Ability to manage service requests and incidents within ITSM solutions.
• Ability to effectively communicate in English.
• Ability to work varied shifts, including nights, weekends, and holidays.
• Excellent customer service skills.
• Ability to obtain maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.
• At least 21 years of age.
• High School Diploma or equivalent.
• Minimum two years of experience working in an Information Technology (IT) department.
• Minimum two years of experience computer networks and systems maintenance or a similar role.
• Proof of eligibility to work in the United States.
• Ability to obtain the following: Gaming Control Board Registration

Nice To Haves

• Bachelor’s or associate degree in computer science, Engineering or related field.
• Experience working with hospitality systems and analytics.
• Previous experience working in a large, luxury resort setting.

Responsibilities

• Installing, configuring, and troubleshooting hardware and software components to ensure usability.
• Troubleshooting hardware and software issues.
• Repairing or replacing damaged hardware.
• Providing support to users and being the first point of contact for error reporting.
• Managing technical documentation.
• Ability to manage service requests and incidents within ITSM solution.
• Define software, hardware, and network requirements.
• Offer timely technical support and teach users how to utilize computers correctly.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED