Site IT Manager, Data Center

JLL•Spartanburg, SC

1d•Onsite

About The Position

This operational leadership role manages day-to-day IT operations for a growing organization in Spartanburg, SC. You'll oversee infrastructure operations and Tier III engineering while leading a team of 20+ IT professionals. This position requires both operational management and hands-on technical expertise, with responsibility for building effective teams, implementing scalable processes, and ensuring operational excellence across technical systems. The role combines tactical operational planning with direct involvement in technical operations, serving as the primary escalation point for your team while supporting broader IT leadership initiatives.

Requirements

Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent professional experience
7+ years of progressive experience within IT Operations with demonstrated success managing teams of 15+ professionals
Proven experience with direct people management including performance reviews, career development, and team building
Strong technical background with hands-on experience in infrastructure, servers, VMware, cloud technologies, and backup and recovery solutions
Working knowledge of Microsoft 365 and system monitoring tools in production environments
Demonstrated success implementing operational improvements and leading teams through change in dynamic environments
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Data center industry experience and familiarity with data center IT operational requirements
Experience working within or supporting Network Operations Center (NOC) operations
Professional certifications in relevant technologies such as VMware, Microsoft Azure/365, or networking (CCNA/Network+)
Experience with ITIL or similar service management frameworks and practical application of IT service delivery best practices
Previous experience managing technical teams through organizational growth phases
Project management training or certifications (PMP, PRINCE2) demonstrating structured execution capabilities

Responsibilities

Leading and developing an IT Operations team of 20+ professionals across infrastructure engineering and Tier III support, directly managing day-to-day team operations, staff development, performance management, and workload distribution
Providing operational leadership by implementing organizational structures, establishing team communication channels and reporting processes, and executing scalable processes that support departmental growth
Managing technical operations including implementation, maintenance, and optimization of servers, storage, VMware, Microsoft cloud technologies, and related infrastructure to ensure system reliability, performance, and availability
Supporting the Network Operations Center by coordinating monitoring activities, managing alert responses, facilitating issue resolution, and ensuring adherence to established playbooks and operational procedures
Serving as technical escalation point for complex technical issues, working hands-on with engineers on advanced troubleshooting, root cause analysis, and timely incident resolution while maintaining technical currency
Managing operational budgets, team scheduling, resource allocation, and vendor relationships while fostering a culture of accountability, collaboration, and continuous improvement across the team
Communicating technical status, project updates, and operational metrics to IT leadership and partnering with senior management to align team operations with organizational technology objectives