Site Facility Lead

JLL•Chandler, AZ

3d•Onsite

About The Position

The Site Lead serves as the primary point of contact and overall leader of facilities management operations at the site. This role involves managing the facilities team and supply chain partners while developing and maintaining strong relationships with client stakeholders. The position requires exceptional leadership skills to drive continuous improvement, ensure contract compliance, and deliver exceptional workplace experiences. Additionally, this role is responsible for preparing to lead the standardization and implementation of the program across other regions for a smooth global rollout.

Requirements

High school diploma or equivalent
8-10 years of experience leading Integrated Facilities Management teams and services
Proven experience in facilities management with demonstrated leadership of cross-functional teams and supply chain partners
Strong background in entertainment or similar fast-paced industry with understanding of complex business operations and unique cultural nuances
Demonstrated expertise in budget management including development and management of operating and capital budgets
Proven track record in vendor management including contract negotiation, quality control, and cost optimization
Strong knowledge of health and safety regulations, compliance requirements, and risk management strategies
Experience in developing and implementing comprehensive playbooks, Standard Operating Procedures (SOPs), and scalable processes from scratch
Exceptional communication and stakeholder management skills with ability to influence diverse audiences from executives to external partners

Nice To Haves

Bachelor's Degree in Engineering
Experience in regional or multi-site facilities management operations
Knowledge of standard business and accounting practices
Knowledge of asset management principles including maintenance planning, lifecycle optimization, and asset register management
Experience with data-driven decision making and analytical tools to optimize operations and drive business outcomes
Understanding of emergency preparedness and response procedures and EHS program implementation
Project management experience including minor renovations, improvement projects, and change management initiatives

Responsibilities

Serving as the main point of contact for all facility-related matters and developing strong relationships with key client stakeholders to proactively understand and meet expectations
Leading and managing a diverse, cross-functional FM team and supply chain partners, fostering a culture of continuous learning, experimentation, and innovation that consistently exceeds expectations
Driving continuous improvements and high-impact initiatives that enhance the client workplace experience, challenging the status quo and navigating complex business changes with agility
Overseeing compliance with health and safety regulations, implementing corporate policies and procedures, and monitoring contract compliance while implementing risk mitigation strategies
Managing annual operating and capital budgets for both hard and soft services, tracking expenses and identifying cost-saving opportunities
Coordinating multiple vendors and contractors to ensure quality service delivery through regular inspections, contract negotiations, and relationship building
Preparing and delivering monthly reports and Quarterly Business Reviews (QBRs) on operations, escalating urgent issues to the client as appropriate