Site Experience Coordinator

JLL•Austin, TX

2d•Onsite

About The Position

We are currently seeking a site experience coordinator to join our dynamic team. As the first point of contact for our organization, the site experience coordinator plays a pivotal role in creating a positive and welcoming environment for our clients, visitors, and employees. This is an excellent opportunity for an individual with a passion for delivering exceptional customer service and ensuring smooth office operations.

Requirements

2+ years of experience in an office setting
Demonstrated proficiency with all applicable software packages including but not limited to MS Office and Google Suite
Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Excellent time management and organizational skills

Nice To Haves

Post-Secondary education is an asset
Fluency in French is an asset but not mandatory
Experience in the real estate sector is an asset

Responsibilities

Answer and transfer all telephone calls to the mainline accordingly
Greet and direct all visitors accordingly
Schedule meeting rooms and appointments
Coordinate and organize meetings, conference calls, video conferences, and net meetings and their related materials as required
Register guests with the building concierge and manage visitor guest passes
Record and relay information to appropriate stakeholders in a timely manner
Maintain the copy and mail rooms accordingly, ensuring office equipment (e.g. photocopiers, postage, etc.) is operational and appropriate inventory is in stock
Order office supplies and manage inventory
Order stationary and business cards as directed
Manage all mail and couriers, including but not limited to preparing courier packages, coordinating pick-up and delivery, confirming delivery/receipt with appropriate stakeholders, and resolving any related issues in a timely manner
Liaise with building management on maintenance issues
Check invoices on AP System and file accordingly
Respond to basic client and general enquiries and escalate complex queries to the appropriate parties
Enter or process data, orders, requests, or information as required
Perform clerical or administrative duties as needed, such as: assisting with filing and database systems, attendance records and other related office support duties
Maintain the meeting rooms, ensuring they are clean, tidy, and ready for use
Maintain the kitchens, ensuring they and related amenities are clean, in stock, and ready for use
Maintain the lobby, ensuring it is clean, tidy, and presentable at all times
Any other reasonable duties and responsibilities assigned