Site Engineer

Mastronardi Produce•Madison, ME

8d•Onsite

About The Position

Our Greenhouse facility in Coldwater, Michigan is currently seeking a Site Engineer to join our Information Technology team. The essential function of the Site Engineer is to provide IT support for business operations at his or her home site and beyond. This role ensures that the local and remote business systems remain online and running optimally, and that the company’s end-users can accomplish any business computing tasks. This includes actively resolving escalated end user help requests within established SLAs. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual provide support using remote control software over the phone at multiple facilities and/or in-person, hands-on help at the desktop level. Taking ownership of his or her home site, including knowledge of operational practices or procedures, developing redundancy plans, building strong relationship with business leaders, defining and adopting best practices, and recommending improvements to better support the business community.

Requirements

High School Diploma or equivalent required
Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills.
Ability to present ideas in user-friendly, business-friendly and technical language
Fluent English and strong written and oral communication language skills.
Advanced Knowledge of computer hardware, including desktops/laptops/tablets, mobile phones, printers/copiers, servers, storage devices, and networking equipment
Experience with desktop applications including the Microsoft Office Suite
Experience with Server operating systems – Windows Server
Experience with Desktop operating systems – Windows and Mac
Experience with Cisco Networking devices
Experience with Microsoft 365 and Azure
Experience with virtualization (VMWare)
Highly self-motivated, self-directed and keen attention to detail
Proven analytical, troubleshooting, and problem-solving abilities
Ability to effectively prioritize and execute tasks in a high-pressure environment
Exceptional customer service orientation
Experience working in a team-oriented, collaborative environment
Excellent written, oral and interpersonal communication skills
Ability to present ideas in business-friendly and user-friendly language
Maintain high level of confidentiality with company information
Complete a background and drug test screening

Nice To Haves

Bachelor’s degree in the Computer Science, Information Systems, or related field preferred
Industry certification (e.g. MCP, MCDST, A+, MCSA, MCSE, CCENT, CCNA, etc) preferred.
At least 2 years' related work experience preferred
Work experience in a JIT production environment preferred
Spanish a plus.
Cabling experience a plus.

Responsibilities

Act as an escalation point for advanced or difficult incident/requests to IT Operations
End User Systems - laptop, desktop and mobile device setup, management, and maintenance
Systems – server and network setup, management, and maintenance
Document Imaging – Office and production label printer proactive maintenance and repair
Microsoft Active Directory - user, group and computer object administration, including Group Policy
Microsoft Office 365 - account provisioning, de-provisioning and maintenance
Windows Server – Setup, management, security, and maintenance
Datacenter Operations – VMWare, Virtual Networking, monitoring and maintenance
Respond to telephone calls (both during business hours and after hours as required), email and help desk requests for technical support
Build rapport with Mastronardi Produce business computing end-user community
Record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
Create and maintain documentation for his or her home site and remote locations or applications
After-hours support as required. A mobile phone will be provided.
Some travel may be required (infrequent)
Work with business users to plan for changes that could impact our network infrastructure
Evaluate documented resolutions and analyze trends for ways to prevent future problems
Alert management to emerging trends in incidents
Assist in IT asset tracking & management of computers and peripherals, and telephony equipment
Assist in setup and imaging of new computers
Assist in setup of new server or networking equipment for his or her home site
Assist in software releases and PC Refresh roll-outs according to company’s IT Management best practices
Interface with application vendors as needed to resolve specialized issues