Site Enablement Specialist

Crio Inc.

13h•$80,000 - $90,000•Remote

About The Position

At CRIO, we're dedicated to empowering clinical research organizations with innovative solutions. As a Site Enablement Specialist, you'll play a crucial role within our Customer Experience Department, collaborating with internal teams and external stakeholders to optimize client usage and maximize the value of CRIO's products.

Requirements

Bachelor's degree in a related field or equivalent practical experience.
Proven experience in customer support, training, or consulting roles.
Strong analytical skills and ability to derive insights from data.
Excellent communication and interpersonal skills.
Ability to multitask and prioritize in a fast-paced environment.

Nice To Haves

Familiarity with clinical research processes and software solutions (preferred).

Responsibilities

Supporting Customer Experience: Work closely with the Implementation and Customer Success Management (CSM) teams to ensure seamless onboarding and ongoing support for clients.
Data Analysis and Insights: Collaborate with our Data Analytics team to analyze client usage data, identify areas of underutilization, and develop strategies to enhance client experience.
Client Engagement and Consultation: Engage directly with clients, alongside CSMs, to provide expert guidance, troubleshoot issues, and promote best practices for utilizing CRIO products.
Company Enablement: Contribute to internal training programs by collaborating with the Product Team to develop and deliver live training sessions. Create, script, demo, and record training modules for our Help Center Academy, benefiting both internal staff and external clients.
Custom Reporting Expertise: Serve as a subject matter expert on custom reporting, providing non-technical mastery and support to internal teams and clients.
Sponsor and Site Client Maturation: Collaborate with Sponsor Project Managers (SPMs) to drive the maturation of sponsor and site clients, increasing CRIO adoption and utilization.
Community Engagement: Partner with our Community Engagement Manager to onboard clients and extend CRIO tools and services to new users.