Site Director - Chicago
AIRE Ancient Baths•Chicago, IL
•Onsite
About The Position
Lead one of the most unique luxury wellness experiences in the world. As Site Director, you will have full responsibility for the operational, financial, commercial, and people performance of our Chicago location. You will lead multidisciplinary teams, ensure an exceptional guest experience, drive business performance, and uphold AIRE's luxury service standards while ensuring compliance with local regulations and company policies.
Requirements
- 3+ years of experience as a General Manager, Site Director, or comparable senior operational leadership role within luxury hospitality, wellness, F&B, or premium fitness.
- 6+ years of progressive leadership experience managing multidisciplinary teams.
- Strong financial and business acumen, with experience managing P&L and operational KPIs.
- Proven ability to lead through mentoring, accountability, and team development.
- Strong track record of driving operational performance, productivity, and guest satisfaction.
- Experience managing complex, high-volume operations with multiple departments and stakeholders.
- Bachelor's degree in Hospitality, Business Administration, Tourism, or a related field.
- Fluent in English.
Nice To Haves
- Spanish is considered a strong asset.
Responsibilities
- Lead daily operations, ensuring exceptional service, facility standards, and guest experience.
- Drive cross-functional collaboration, operational efficiency, and continuous improvement.
- Oversee facilities, maintenance, suppliers, purchasing, and operational cost control.
- Lead regular business reviews, monitoring KPIs, NPS, productivity, and action plans.
- Ensure compliance with company standards, procedures, and local regulations.
- Manage P&L performance, including revenue, labor costs, expenses, and profitability.
- Analyze business KPIs and implement initiatives to improve occupancy, productivity, revenue, and profitability.
- Identify commercial opportunities and contribute to budgeting, business planning, and strategic reviews.
- Report business performance and key insights to senior leadership.
- Lead, coach, and develop a high-performing management team, fostering accountability and engagement.
- Set clear performance expectations and support ongoing development and succession planning.
- Partner with HR on recruitment, employee relations, performance management, and talent development.
- Ensure teams are consistently trained and deliver AIRE's luxury service standards.
Benefits
- Competitive salary
- Annual Bonus Program
- Comprehensive Medical, Dental & Vision Insurance
- 401(k) Savings Plan
- Paid Time Off
- Paid Sick Leave
- Commuter Benefits Program
- Complimentary Monthly Bath Experience
- Friends & Family Discounts
- Employee Referral Program
- Ongoing learning and professional development opportunities
- Career growth within a rapidly expanding international luxury hospitality company.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
