Early Careers Consult Program - Site & Customer Experience Ops Associate

Kyndryl • Frisco, TX

8d • Onsite

About The Position

Kyndryl Site & Customer Experience Ops Associates play a critical role in delivering successful projects and programs to our Kyndryl customers. We support our customers’ transformation visions through the delivery of many interconnected, related experiences. Each one of these experiences needs to deliver the intended outcome. As Site & Customer Experience Ops Associate at Kyndryl, you will provide support for one or more experiences at a time, often working within a project office environment, to deliver successful experience outcomes to your customer.

Requirements

• Experience supporting or delivering customer events or experiential programs
• Ability to manage multiple event workstreams at the same time using clear plans and priorities
• Experience coordinating with internal teams and external vendors to deliver experiences on schedule
• Comfort working with event metrics such as attendance, engagement, and follow up actions
• Strong attention to detail in logistics, timelines, and execution
• Ability to document plans, outcomes, and learnings in a clear and structured way

Nice To Haves

• MS Project or other Project Management software
• Excellent written and verbal communication skills
• Experience supporting customer events in a B2B environment
• Familiarity with virtual event platforms and registration tools
• Experience collaborating with sales or demand teams on post event follow up
• Background in hospitality, customer experience, site operations, communications, or a related field
• Basic IT knowledge
• Microsoft Office 365 Platform
• Organization and planning skills
• Teamwork with “one team” philosophy
• Facility Operations

Responsibilities

• Support the planning, coordination, and delivery of customer events including site preparation and logistics
• Translate experience objectives into plans with defined audiences, goals, timelines, and success measures
• Manage event logistics such as vendor coordination, registration workflows, support, and offsite experience needs
• Partner with campaign, content, and digital teams to align messaging before, during, and after events
• Support planning and follow up activities to ensure each experience drives measurable engagement and pipeline contribution
• Track experience performance, capture insights, and document outcomes to inform future planning
• Maintain clear documentation, timelines, and status updates so stakeholders understand progress and next steps
• Ensure brand guidelines and customer experience standards are consistently applied across all events

Benefits

• Employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more.
• Company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed