Site Coordinator

Ricoh Americas Holdings•Atlanta, GA

4d•Onsite

About The Position

Accountable for the daily operations of a single-person site. Responsible for performing contracted office services, including but not limited to: Copy Services, Courier Services, Managed Print Services, Hospitality Services, Imaging Services, and Mail Services.

Requirements

High School Diploma or GED.
1+ year of experience in a related field (B2B and/or technical environment).
1+ year of customer-facing experience.
Demonstrated knowledge and understanding of technology.
Tactical thinking and decision-making skills.
Ability to present information to small groups.
Moderate problem-solving skills.
Strong customer service orientation.
Basic technical aptitude.
Effective written and verbal communication skills.
Ability to prioritize tasks and work independently.
Strong organizational and time management skills.

Responsibilities

Manage the daily operations of a mailroom, copy center, or scanning facility.
Operate office equipment, including Computers (PCs), Copiers, Multifunction Devices (MFDs), Imaging Equipment, and Mailroom Equipment.
May be responsible for Courier Services, Reception Services, Switchboard Operations, Shipping and Receiving, and Mail Processing and Delivery.
Maintain daily communication and formal contact with customers.
Implement and manage Ricoh Service Excellence Programs.
Operate required equipment and software efficiently to meet service-level agreements (SLAs).
Achieve profitability goals by effectively managing company materials and supplies.
Maintain daily operational functions, including creating and completing work orders, contractor monitoring, facility inspections, reporting facility-related issues, and providing operational support as needed.
Collaborate with contracted vendors, facility management, and building occupants.
Manage office supply inventory and reorder supplies as needed.
Coordinate conference room scheduling and manage audiovisual (A/V) resources.
Maintain positive working relationships with internal departments through professional communication.
Collect and provide operational data to leadership and customers.
Assist in preparing monthly customer reports as requested by leadership.
Ensure financial responsibilities and operational requirements are met.
Perform other duties as assigned.