Site Coordinator

Ricoh Americas Holdings•Omaha, NE

About The Position

Site Coordinator, SCA Position Profile Accountable for daily operations of a solo-person site. Responsible for performing contracted office services including, but not limited to: Copy Services, Courier Services, Managed Print Services, Hospitality, Imaging, and Mail Services. Job Duties and Responsibilities Responsible for daily operations of a mailroom, copy center, or scanning facility, including operating office equipment such as PCs, copiers, multifunction devices, imaging, and mail equipment. May be responsible for courier services, reception services, switchboard operations, shipping and receiving, and delivering and processing mail. Handles formal contact with the customer on a daily basis. Responsible for effective implementation and management of RICOH Service Excellence programs. Understands how to operate required equipment and software efficiently to achieve service level agreements. Achieves profitability in the area of cost of goods by effectively utilizing company materials and supplies. May maintain daily routine functions, including creating and completing work orders, contractor monitoring, inspections, reporting facility-related issues, and lending support as required. May include interaction with contracted vendors, facility management, and occupants. May be responsible for office supply inventory reordering. May be responsible for conference room coordination and A/V equipment resource management. Maintains positive internal working relationships with all department employees by communicating in a professional manner. Collects and provides data to assigned leadership and customers; may include completing monthly customer reports with support from assigned leadership. Ensures financial responsibilities are met. Performs other duties as assigned.

Requirements

High school diploma or GED
1+ years of experience in a related field (B2B and/or technical)
Previous 1+ year of customer-facing work experience
Demonstrated knowledge and understanding of technology
Tactical thought processing
Ability to present to a small group
Moderate problem-solving skills
Basic customer service skills
Basic technical aptitude
Basic written and verbal communication skills

Responsibilities

Responsible for daily operations of a mailroom, copy center, or scanning facility, including operating office equipment such as PCs, copiers, multifunction devices, imaging, and mail equipment.
May be responsible for courier services, reception services, switchboard operations, shipping and receiving, and delivering and processing mail.
Handles formal contact with the customer on a daily basis.
Responsible for effective implementation and management of RICOH Service Excellence programs.
Understands how to operate required equipment and software efficiently to achieve service level agreements.
Achieves profitability in the area of cost of goods by effectively utilizing company materials and supplies.
May maintain daily routine functions, including creating and completing work orders, contractor monitoring, inspections, reporting facility-related issues, and lending support as required.
May include interaction with contracted vendors, facility management, and occupants.
May be responsible for office supply inventory reordering.
May be responsible for conference room coordination and A/V equipment resource management.
Maintains positive internal working relationships with all department employees by communicating in a professional manner.
Collects and provides data to assigned leadership and customers; may include completing monthly customer reports with support from assigned leadership.
Ensures financial responsibilities are met.
Performs other duties as assigned.