Site Coordinator

Ricoh Americas Holdings•Albuquerque, NM

About The Position

Accountable for daily operations of a solo-person site. Responsible for performing contracted office services including, but not limited to: copy services, courier services, managed print services, hospitality, imaging, and mail services.

Requirements

High school diploma or GED required
1+ years of experience in a related field (B2B and/or technical)
1+ year of previous customer-facing work experience required
Demonstrated knowledge and understanding of technology
Tactical thought processing
Ability to present to a small group
Moderate problem-solving skills
Basic customer service skills
Basic technical aptitude
Basic written and verbal communication skills

Responsibilities

Responsible for daily operations of a mailroom, copy center, or scanning facility, including operating office equipment such as: PCs
Copiers
Multifunction devices
Imaging and mail equipment
May be responsible for: Courier services
Reception services
Switchboard operations
Shipping and receiving
Delivering and processing mail
Handles formal customer contact on a daily basis.
Responsible for effective implementation and management of Ricoh Service Excellence programs.
Understands how to operate required equipment and software efficiently to achieve service level agreements (SLAs).
Achieves profitability in the area of cost of goods by effectively utilizing company materials and supplies.
May maintain daily routine functions, including: Creating and completing work orders
Contractor monitoring
Inspections
Reporting facility-related issues
Lending support as required
May include interaction with contracted vendors, facility management, and occupants.
May be responsible for office supply inventory reordering.
May be responsible for conference room coordination and A/V equipment resource management.
Maintains positive internal working relationships with all department employees by communicating in a professional manner.
Collects and provides data to assigned leadership and customers, which may include completing monthly customer reports with leadership support.
Ensures financial responsibilities are met.
Performs other duties as assigned.