Site Coordinator

Ricoh • Chattanooga, TN

3d

About The Position

The Site Coordinator is accountable for the daily operations of a solo-person site. This role is responsible for performing contracted office services including, but not limited to, copy services, courier services, managed print services, hospitality, imaging, and mail services.

Requirements

• High school diploma or GED required
• 1+ years of experience in a related field (B2B and/or technical)
• 1+ years of prior customer-facing work experience required
• Demonstrated knowledge and understanding of technology
• Tactical thought processing
• Ability to present to small groups
• Moderate problem-solving skills
• Basic customer service skills
• Basic technical aptitude
• Basic written and verbal communication skills

Responsibilities

• Responsible for daily operations of a mailroom, copy center, or scanning facility, including:
• Operating office equipment such as PCs, copiers, multifunction devices, imaging equipment, and mail equipment
• Courier services
• Reception services
• Switchboard operations
• Shipping and receiving
• Delivering and processing mail
• Handles formal customer contact on a daily basis
• Responsible for effective implementation and management of RICOH Service Excellence programs
• Understands how to operate required equipment and software efficiently to meet service level agreements (SLAs)
• Achieves profitability in cost of goods by effectively utilizing company materials and supplies
• Creating and completing work orders
• Contractor monitoring and inspections
• Reporting facility-related issues
• Providing additional support as required
• Interaction with contracted vendors, facility management, and occupants
• Responsible for office supply inventory and reordering
• Responsible for conference room coordination and A/V equipment resource management
• Maintains positive internal working relationships with all department employees through professional communication
• Collects and provides data to assigned leadership and customers, including completing monthly customer reports with leadership support
• Ensures all financial responsibilities are met
• Performs other duties as assigned

Benefits

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees