Site Coordinator

Highbar Physical Therapy • East Bridgewater, MA

10d • Onsite

About The Position

Peak Physical Therapy & Sports Performance, affiliated with Highbar Physical Therapy, is seeking a Site Coordinator to join their team. This role involves providing administrative training, overseeing daily activities and authorizations within a clinic or region, and collaborating with the Clinic Director. The Site Coordinator will also be responsible for ensuring excellent customer service, managing clinic operations, and monitoring key performance metrics. This is a full-time, immediate need position.

Requirements

• High school diploma or general education degree (GED)
• Two to three years of related experience and/or training

Nice To Haves

• Associate degree in healthcare administration or a related field of study preferred

Responsibilities

• Trains and onboards administrative staff (PCCs) and Exercise Specialists on administrative tasks.
• Assists in coordinating and scheduling PCCs and Exercise Specialists for adequate administrative support.
• Participates in making and implementing recommendations to promote clinic efficiency and effectiveness.
• Responsible for the clinic's daily service excellence, including facility maintenance, IT issues, and customer experience.
• Monitors key performance metrics: cancellations, no-shows, visits, customer service, authorization metrics.
• Oversees authorizations within the clinic or region.
• Answers multiple line telephone system, obtaining demographic and insurance information from new patients.
• Collects co-payments from patients and runs daily co-pay collection reports.
• Manages patient appointments, cancellations, and reviews therapist schedules to fill openings.
• Documents patient visits, faxing initial evaluations, discharge summaries, and notes to physicians.
• Interfaces with insurance companies to obtain authorization for all insurances, including tracking visits approved.
• Negotiates payment terms with customers.
• Regularly monitors patient accounts by running detailed day sheets, POC compliance, and balance reports.
• Completes weekly reporting and dashboard items such as Affidavit reporting, eligibility dashboard, and active cases.

Benefits

• Medical
• Dental & Vision
• 401(k)
• Voluntary disability and life insurance options
• Fitness & Wellness program
• Paid holidays
• Paid time off
• Flexible work hours
• Community volunteer opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED