Site Coordinator

Ricoh • Omaha, NE

2d

About The Position

Site Coordinator, SCA Position Profile

Accountable for daily operations of a solo-person site. Responsible for
performing contracted office services including, but not limited to: Copy
Services, Courier Services, Managed Print Services, Hospitality, Imaging, and
Mail Services.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at
Ricoh. We are a team of information seekers and customer-obsessed collaborators
who aspire to deliver the services, solutions, and technologies that empower
business success. We are looking for talented, inspired individuals to join us
to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and
technology, creates outstanding customer experiences, and delivers innovation
for businesses worldwide. We empower digital workplaces by enabling individuals
to work smarter from any location and harness the power of information—how it is
collected, stored, managed, and shared—to unlock the potential in every
organization. We deliver services and technologies that inspire our customers’
success and guide them toward a better and more sustainable future. If you are
seeking a purpose-driven and passionate team, come create with us, and help
drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

Choose from a broad selection of medical, dental, life, and disability
insurance options.
Contribute to your financial security with Retirement Savings Plan (401K),
Health Savings Account (HSA), and Flexible Spending Account (FSA)
investments.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually
Tap into many other benefits to enhance your health, wellness, and ongoing
personal and professional development.

Requirements

• High school diploma or GED
• 1+ years of experience in a related field (B2B and/or technical)
• Previous 1+ year of customer-facing work experience
• Demonstrated knowledge and understanding of technology
• Tactical thought processing
• Ability to present to a small group
• Moderate problem-solving skills
• Basic customer service skills
• Basic technical aptitude
• Basic written and verbal communication skills

Responsibilities

• Responsible for daily operations of a mailroom, copy center, or scanning facility, including operating office equipment such as PCs, copiers, multifunction devices, imaging, and mail equipment.
• May be responsible for courier services, reception services, switchboard operations, shipping and receiving, and delivering and processing mail.
• Handles formal contact with the customer on a daily basis.
• Responsible for effective implementation and management of RICOH Service Excellence programs.
• Understands how to operate required equipment and software efficiently to achieve service level agreements.
• Achieves profitability in the area of cost of goods by effectively utilizing company materials and supplies.
• May maintain daily routine functions, including creating and completing work orders, contractor monitoring, inspections, reporting facility-related issues, and lending support as required.
• May include interaction with contracted vendors, facility management, and occupants.
• May be responsible for office supply inventory reordering.
• May be responsible for conference room coordination and A/V equipment resource management.
• Maintains positive internal working relationships with all department employees by communicating in a professional manner.
• Collects and provides data to assigned leadership and customers; may include completing monthly customer reports with support from assigned leadership.
• Ensures financial responsibilities are met.
• Performs other duties as assigned.

Benefits

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees