Site Coordinator

Family Care Network•Bellingham, WA

1d•Onsite

About The Position

The Site Coordinator is responsible for the daily operations of the Care Management including general administrative duties. This position supports staff in providing the best quality care for our patients while adhering to company policies and procedures.

Requirements

Knowledge of medical practice or similar office operations and functions.
Ability to accurately perform detailed work, (i.e plan, multitask, organize and prioritize work).
Competency in EMR systems.
Ability to establish good employee relations, including conflict resolution.
High level of discernment and confidentiality (i.e. HIPAA, proprietary information, etc.).
Ability to work as part of a team; model a positive work ethic and customer friendly relations.
Excellent computer skills and proficiency working with MS Word, Excel, and Databases.
Ability to comprehend and communicate information accurately and clearly (verbally and in writing, in person and via phone) with patients, all levels of personnel, and other individuals and groups.
Ability to proactively develop and refine workflows and efficiencies with manager approval.
High School diploma or GED, or equivalent knowledge and skills obtained through a combination of education, training, and experience.
Employees are required to meet immunization standards in accordance with federal, state, and organizational health and safety guidelines, as applicable to the role.

Nice To Haves

Experience in a medical office or related field preferred.
Healthcare experience preferred.

Responsibilities

Participate in the daily functions of the department as needed including but not limited to phone support, medical records, and provider schedule support.
Schedule follow-up appointments and labs, and coordinate with clinics for referrals and imaging ordering.
Support patient discharge process by setting up follow-up appointments and send discharge summary notes to the Care Management.
Accurately verify demographic and insurance information into the EMR.
Screen EMR work queues to support Clinical Home Team (CHT) department submissions to the Patient Accounts Department (PAD).
Audit charts for coding accuracy when needed or alert PAD.
Work applicable reports.
Communicate and implement coding/billing changes (CPT, ICD9/10, ABN, etc.) appropriately.
Regularly attend meetings with the PAD site representative and Care Management team.
Procure and maintain office equipment and supplies as directed by manager.
Regularly communicate pertinent information to management and staff.
Additional duties as assigned, including ongoing administrative support for the Centralized New Patient Scheduling and Clinical Services.

Benefits

Three Medical plan options
Two Dental plans, including orthodontia for children and adults
Employer-paid Vision coverage for employee and family
Expanded Employee Assistance Program (EAP) and mental health programs, including wellness and discounted gym memberships
Flexible Spending Account (FSA), Healthcare and Dependent Care
Health Savings Account (HSA) with an employer contribution of $1,500 (pro-rated based on enrollment eligibility)
Health Reimbursement Account (HRA), up to $1,500 ($3,000 for family coverage)
Employer-paid Life/AD&D insurance with optional supplemental additional coverage including a guaranteed issue amount with no health questionnaire
Voluntary Accident and Hospital insurance plans with annual wellness benefits
Paid Time Off (PTO), Paid Sick Leave (PSL), and Extended Illness Bank (EIB) to support your vacation, health, and personal needs
PTO, PSL, and EIB accrue starting on your first day, and you can use paid time off after the applicable days of employment
Full-time employees generally begin earning 18 days of PTO, increasing 33 days over time per our PTO policy. You can rollover unlimited PTO hours into the next year.
PSL accrues at 1 hour per 40 hours worked
EIB accrues up to 32 hours per year (pro-rated based on hours worked) for both part-time and full-time employees, with a maximum of 480 hours
401(k) plan with employer match, both Traditional and Roth options available
401(k) Profit Sharing Plan
Free financial planning guidance to support your retirement goals
Eligibility for FCN applicable bonuses