Site Coordinator

Ricoh Americas Holdings•Chattanooga, TN

About The Position

Site Coordinator Position Profile The Site Coordinator is accountable for the daily operations of a solo-person site. This role is responsible for performing contracted office services including, but not limited to, copy services, courier services, managed print services, hospitality, imaging, and mail services.

Requirements

High school diploma or GED required
1+ years of experience in a related field (B2B and/or technical)
1+ years of prior customer-facing work experience required
Demonstrated knowledge and understanding of technology
Tactical thought processing
Ability to present to small groups
Moderate problem-solving skills
Basic customer service skills
Basic technical aptitude
Basic written and verbal communication skills

Responsibilities

Responsible for daily operations of a mailroom, copy center, or scanning facility, including: Operating office equipment such as PCs, copiers, multifunction devices, imaging equipment, and mail equipment
May be responsible for: Courier services Reception services Switchboard operations Shipping and receiving Delivering and processing mail
Handles formal customer contact on a daily basis
Responsible for effective implementation and management of RICOH Service Excellence programs
Understands how to operate required equipment and software efficiently to meet service level agreements (SLAs)
Achieves profitability in cost of goods by effectively utilizing company materials and supplies
May maintain daily routine functions, including: Creating and completing work orders Contractor monitoring and inspections Reporting facility-related issues Providing additional support as required
May include interaction with contracted vendors, facility management, and occupants
May be responsible for office supply inventory and reordering
May be responsible for conference room coordination and A/V equipment resource management
Maintains positive internal working relationships with all department employees through professional communication
Collects and provides data to assigned leadership and customers, including completing monthly customer reports with leadership support
Ensures all financial responsibilities are met
Performs other duties as assigned