Site Automation Engineer (Overnight Operations)

Bright Machines • Florence, KY

22h • Onsite

About The Position

The Site Automation Engineer owns the performance and reliability of robotic assembly systems deployed at a major customer site. This role serves as the primary technical interface between the customer, manufacturing partners, field teams, and Bright Machines’ remote experts. You’ll use live data, diagnostic tools, and hands-on automation and robotics troubleshooting to resolve hardware and software issues, drive continuous improvement, and ensure high system uptime. Strong communication, customer focus, and experience in automated manufacturing environments are key to success.

This role supports a 24/7 manufacturing site, with scheduled overnight and weekend shifts. To support work-life balance, shifts rotate weekly—three shifts one week and four shifts the next.
You’ll be part of an on-call rotation to ensure smooth operations, with a 3-hour remote response SLA and a 24-hour onsite response expectation.
While the role is primarily onsite to support production, there is flexibility to work remotely when an onsite presence is not required.

Requirements

• Experience in an automation and robotics environment
• Bachelor’s Degree (Mechanical or Electrical Engineering); Associate degree with equivalent years of experience may be considered.
• Automation, robotics, and PLC experience
• Understanding of Recipe Debug
• Experience using Vision systems for inspection and point of interest interpolation
• Confidence around electro-mechanical systems and a zest for diagnosing new systems with complex failure modes
• Technical documentation experience (reading, creating, editing)
• Ability to diagnose and repair complex mechanical systems
• Capable of following electrical and mechanical drawings
• Self-starter with ability to work productively with minimal supervision
• Calm, collected demeanor and commitment to customer service

Nice To Haves

• Experience in an electronics manufacturing environment or similar
• Familiarity with code, command line interfaces, and can find your way around a LAN. (Production-style coding is not required)

Responsibilities

• Responsible for multiple robotic assembly systems deployed to a major tech customer
• Interacting with customer and customer manufacturing partner about performance of our equipment
• Collecting customer feedback and sharing it within our organization as part of continuous improvement process and product roadmap development
• Primary interface between a team of remote technical experts and those on the line which includes field service engineers and customer production leads
• Use your troubleshooting skills, live data, diagnostic tools, and customer feedback to assess hardware and software anomalies and determine corrective actions
• Maintain status reports at various levels of detail and synthesis
• Educate and train customers on device operation, maintenance, troubleshooting and repair
• Provide excellent customer service, actively listen to customer concerns, and address issues
• Travel up to 10%, mostly for training

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees