Overnight On-Site Support Engineer

Opti9 Technologies•Garden City, NY

1d•Onsite

About The Position

Is this you? Are you a self-proclaimed night owl, who is an experienced Support Engineer with a can-do attitude and a passion for Customer satisfaction, managing clients, virtual environments, multi-OS support, Veeam B&R, networking, and systems administration? If you want to do amazing work, oversee our client's managed infrastructure, resolve issues, and have a little fun along the way with good people, then this position is for you! Who are we? Glad you asked! Opti9 is a trusted cloud solutions provider committed to delivering industry-leading, tailored solutions that meet the unique needs of businesses across a wide range of industries. We are a premier Veeam partner, as well as an AWS Premier Consulting Partner and Certified Solution Provider. Our expertise includes managed cloud, backup and replication, disaster recovery, security, and Microsoft 365 solutions. In the public cloud space, we specialize in migration, optimization, transformation, and cloud-first application consulting. What sets us apart? A fun, casual, and collaborative culture that embraces fresh ideas, innovation, and a strong customer-first mindset. At Opti9, we work hard, support each other, and never shy away from a challenge. We believe in balancing results with a positive team spirit—and we’re always on the lookout for authentic, accountable individuals who are ready to grow with us and make an impact. What would you do? The Support Engineer oversees our client’s complex infrastructure(s) in Data Centers located around the globe. Infrastructure includes but is not limited to; OS Management (Windows/Linux), VMware, VPC/VDC, VDI, Public/Private Cloud, Network (Firewalls, Load-balancers, routing, DNS), Storage (local, SAN, Nimble), Backups (Veeam), and Disaster Recovery (Zerto/Veeam). As a part of our Technical Support Team, the Support Engineer is responsible for monitoring and servicing client operations, including troubleshooting, patching, updating, configuring, and uptime. The Technical Support team is the central location for our top-tier client support; this team gets things done! Our Support Engineer must be able to manage a ticket queue, monitor infrastructure, and resolve issues within defined SLAs and OLAs and can work well independently and within a team. We are looking for an individual who has experience with managing clients, virtual environments, system administration, networking, excellent communication skills, organizational skills, and is a self-motivated team player. We want you to grow as our team grows!

Requirements

Eager to work rotating overnight shifts from 10PM EST – 8AM EST
This is not a remote position, must be able to work onsite at our Garden City datacenter
1-2 year's experience operating, maintaining and/or deploying virtual environments
Familiarity with technologies including, but not limited to: Windows, Linux, Firewalls, Load Balancers, VMware, Veeam, & Zerto
Ability to solve problems in stressful situations
Self-starter and independent
Strong attention to detail
Professional verbal and written communication skills
Ability to explain technical concepts to inexperienced or non-technical users through verbal communication and written documentation
Strong time management and prioritization skills
Basic System Administration of Linux and Windows Servers
Basic understanding of computer networking
Ability to work and excel with limited oversight

Responsibilities

Overnight Systems Engineer who will be a part of a consistent 4 nights on, 4 nights off rotating schedule between the hours of 10PM and 8AM EST
Responsible for the installation, maintenance, configurations, and management of various systems and technologies for our clients
Managing ticket queue, patching, monitoring, updating, general BaaS and DRaaS administration as it relates to client technical support
Improve and streamline the monitoring and incident response processes and procedures
Diagnose and resolve reported client incidents, tasks, questions, or problems
Participate in the deployment of virtualization environments in support of the designed solutions
Develop automation to improve current and future processes
Provide documentation and technical specifications to other team members for maintaining and operating these environments for clients
Work with other teams VMware, Veeam, Zerto, Network, Storage, and Security subject matter experts to improve our service offerings and infrastructure
Develop expertise to train staff on modern technologies; internal and client facing

Benefits

Unlimited PTO – That’s right! Unlimited PTO and paid holidays so you can recharge, take care of what matters, and bring your best self to work
Health, Dental & Vision Coverage – Comprehensive insurance plans to keep you and your family healthy
HSA & FSA Plans – Use pre-tax dollars for healthcare and dependent care expenses. Plus, we contribute to your HSA every paycheck
Wellness Reimbursement – An annual benefit to support your physical and mental well-being, covering a wide range of health-related expenses
401(k) with Company Match – Invest in your future with our 401(k) plan and company contribution
Casual, Supportive Culture – We keep things laid-back but focused, with a strong emphasis on teamwork and accountability
Recognition & Rewards – We celebrate wins and recognize contributions with regular programs that highlight your impact
Professional Development – Access learning opportunities, training programs and support for certifications to help you grow your career
Give Back Together – Participate in group volunteer opportunities and community initiatives that align with our values
Zoo Membership – Unwind outside of work with a 50% reimbursement on your annual zoo membership
A Place You’ll Want to Be – We’re building a team of great people doing meaningful work—and we have fun doing it