Site Admin

Position summary•Chester, VA

11d•Onsite

About The Position

The Site Admin provides operational and administrative support to CTI’s CMS CCO management team at the Chester, VA facility and is responsible for ensuring that administrative functions – including training completion tracking, report preparation support, records maintenance, supply and equipment coordination, and HR documentation filing – are executed accurately and on time. The Site Admin is a non-supervisory, SCA-covered position supporting the Site Manager, QA/Training Manager, and HR Manager in the day-to-day administration of the program.

Requirements

High School diploma or equivalent required.
1 year administrative or office support experience, preferably in a high-volume staffing environment or federal government contracting environment.
Ability to communicate effectively in English, both verbally and in writing.
Uses good judgment, ability to make independent decisions and proactively solve problems as required.
Must be organized and have strong time management skills.
Must have PC skills (Microsoft Office).
Basic math skills required.
High attention to detail.
Ability to interact with all levels of management and staff.
Strong organizational skills and attention to detail.
Ability to manage multiple priorities in a fast-paced environment.
Ability to pass a federal and local criminal background investigation.
Possess a valid, state-issued driver’s license.
Maintain a clean driving record as verified by a motor vehicle record (MVR) check.

Nice To Haves

Associate’s or Bachelors degree preferred.
Call center or contract center experience a plus.
Experience supporting HR or training departments in a high-volume staffing environment a plus.
Familiarity with HRIS or LMS platforms is preferred.

Responsibilities

Monitor LMS training completion within designated timelines.
Maintain tracking spreadsheets, assisting the QA/Training Manager in notifying employees of outstanding requirements.
Support onboarding administration including packet preparation, badge coordination, and workspace setup for new hires.
Track CTI-furnished equipment inventory (HR and support staff computers and phones).
Coordinate repair or replacement requests.
Provide meeting scheduling and logistics support for internal CTI meetings and Maximus coordination calls.
Assist and participate in planning and implementing morale and engagement activities.
Accurate tracking CSR and supervisor attendance in relation to incentive training.
Tracking and issuing lockers in accordance with CMS Secure Floor guidelines.
Assist HR Generalist with benefits enrollment documentation and record filing.
Manage CTI supply and materials requests for the Chester facility.
Coordinate with Site Manager for procurement approvals.
Support the OEP ramp-up period with administrative tasks including candidate scheduling, onboarding processing, and documentation.
Maintain confidentiality of all personnel, financial, and operational data in compliance with HIPAA and NDA requirements.
Attend and actively participate in all required meetings and updates, including tracking and maintaining meeting minutes.
Attendance and punctuality are essential functions of this position.