Single Point of Contact Atlassian

Compass Group•San Francisco, CA

3d•$115,000 - $145,000•Onsite

About The Position

Our Passion is Food!At Bon Appetit Management Company we are committed to two things, great food and outstanding service! At Bon Appetit you won't find our managers referring to a corporate recipe book or our chefs microwaving the lunch special. We do not have standardized recipes or central commissaries, instead, our chefs and managers are expected to stay abreast of current culinary trends and bring cutting edge food into their cafes. We are a restaurant company that operates in contract food service. That means you will have the freedom to be creative, take risks, and truly shine. We are committed to our staff growing, trying new things, and learning all that they can. Our rapid growth and breadth of accounts translates into exciting opportunities for our people! The Director of Atlassian Relations provides strategic leadership for all client dining operations, with direct day-to-day oversight of the San Francisco location. This role is responsible for driving operational excellence across the culinary and dining program, including hospitality, food quality, client satisfaction, team development, financial performance, catering, and compliance. The ideal candidate is a strong people leader who can coach site leadership, elevate the guest experience, and drive consistency and innovation across multiple locations. This role also serves as the Single Point of Contact (SPOC) to manage the account relationship between the Atlassian and Bon Appétit. This role shall be responsible for the delivery of contractual obligations and all SOW requirements.

Requirements

Strong people leader who can coach site leadership, elevate the guest experience, and drive consistency and innovation across multiple locations.
Manage the account relationship between the Atlassian and Bon Appétit.
Responsible for the delivery of contractual obligations and all SOW requirements.
Reports to the District Manager.
Directly manages the Cafe Manager and culinary team in the San Francisco location and the South San Francisco commissary operation.
Partners closely with the national culinary team, marketing, hospitality, and support teams across all client locations.
The Multi-Unit Area Operations Manager serves as a key leader in aligning site operations with regional goals, client expectations, and company standards.

Responsibilities

Responsible for the delivery of contractual obligations and all SOW requirements
Provide leadership and support for San Francisco location, including coaching, accountability, and professional development.
Oversee the San Francisco location culinary and dining program to uphold high standards for food quality, hospitality, service execution, and guest experience.
Drive consistency across sites while allowing for thoughtful customization based on client needs, site culture, and operational realities.
Partner with culinary leaders to support menu strategy, innovation, merchandising, and execution of seasonal and client-driven initiatives.
Monitor and strengthen financial performance across locations, including labor, food cost, budgeting, forecasting, and overall operational efficiency.
Build strong relationships with clients and key stakeholders through visible leadership, proactive communication, and responsive partnership.
Ensure compliance with company policies, health and safety standards, audit expectations, and all local, state, and federal regulations.
Lead operational planning and problem-solving across multiple sites, identifying opportunities to streamline processes and improve results.
Support hiring, onboarding, training, and succession planning for management and hourly teams in partnership with site leaders.
Use data, site feedback, and field observations to identify trends, measure performance, and drive continuous improvement.
Collaborate cross-functionally with culinary, finance, HR, marketing, and other support partners to strengthen operations and deliver a seamless dining experience.