Single Point of Contact Agent

U.S. Bank • Remote, TX, TX

9d • Remote

About The Position

Providing borrowers a single point of contact while the borrower is working through a loss mitigation option or in an active foreclosure status. Facilitates borrowers' assistance programs by helping them understand options available to them. Verbally provides information to borrowers on updates to loss mitigation and foreclosure decisions. Acquires additional information and documentation needed from borrowers for retention and disposition options. Studies and abides by all regulatory and compliance requirements.

Requirements

• High school diploma or equivalent
• Two to four years of experience in clerical or administrative activities
• Ability to identify and resolve issues/exceptions and interpret/analyze data under limited supervision
• Ability to research and manage multiple projects and deadlines simultaneously
• Proficient PC skills, particularly word processing, spreadsheet and data base software
• Effective verbal and written communication skills
• Ability to acclimate to an ever changing environment

Responsibilities

• Providing borrowers a single point of contact while the borrower is working through a loss mitigation option or in an active foreclosure status.
• Facilitates borrowers' assistance programs by helping them understand options available to them.
• Verbally provides information to borrowers on updates to loss mitigation and foreclosure decisions.
• Acquires additional information and documentation needed from borrowers for retention and disposition options.
• Studies and abides by all regulatory and compliance requirements.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED