Simulator Installation and Training Manager

Gaumard Scientific • US,

7d • Onsite

About The Position

The Simulator Installation and Training Manager is a Sales support role responsible for providing the installation, operational in-service training, of Gaumard simulators and related support equipment at customer sites. This individual is also responsible for managing the department of Installation/Training Specialists and Coordinator. The objective for the individual in this position is to assist the Gaumard team as a whole to deliver white glove service to our customer base. The ideal candidate for this position is expected to build foundational product knowledge, customer-facing communication skills, and administrative discipline as well as being an inspiration for direct reports. This individual must have product knowledge expert and be comfortable at skillfully presenting the features and capabilities of the product(s) to clinically competent customers.

Requirements

• Basic technical aptitude with the ability to develop knowledge of simulator operation, installation, and basic troubleshooting.
• Experience with workstation software, hardware setup, installation, upgrades, or repairs preferred.
• Working knowledge of Windows-based systems and Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
• Strong communication skills and ability to interact professionally with customers, internal team members, and leadership.
• Supervisory experience required.
• Ability to manage time, travel responsibilities, documentation, and assigned work with developing independence.
• Ability to work extended hours, including after 5:00 p.m. and/or weekends, when required to meet business needs.
• Must travel 75% or more.
• Must work well under pressure.
• Ability to follow procedures and instructions.
• The employee is regularly required to sit and use his/her fingers.
• The employee is frequently required to talk and/or listen.
• The employee is interchangeably required to sit, stand, and walk.
• The employee must occasionally lift and/or move up to 75 pounds.
• Ability to communicate, read, and write effectively in a business environment.
• Ability to express and exchange ideas and information in both written and verbal formats to convey detailed instructions with accuracy.
• Ability to sit at a desk for long periods to assemble documentation and record data.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Ability to exercise independent judgment in determining how to conduct assigned tasks.

Nice To Haves

• Bachelor’s degree in biomedical, electronics, computer, simulation, medical, or related field preferred; equivalent experience may be considered.

Responsibilities

• Performs operational in-service training, installation support, and basic maintenance recommendations for Gaumard standard and advanced patient simulators at customer sites.
• Performs simulator setup, system checks, software verification, operational testing, customer instruction, final functionality verification, and post-service review in accordance with established procedures.
• Communicates professionally with customers during onsite visits, answers routine questions, and composes standard service interactions while maintaining a positive customer experience.
• Responsible for finalizing service details with customer site POC for the onsite training including any additional equipment the customer may need to ensure flawless delivery of Installation and training at every visit.
• Responsible for reporting and setting up of any additional post visit follow-ups that may be required for the customer.
• Completes required administrative duties, including service documentation, SAP entries, weekly reports, calendar updates, expense submissions, and any related supporting documentation.
• Responsible for managing calendar and scheduling of visits to customer sites.
• Supervises domestic team of Installation/Training Specialists as well as the coordinator.
• Follows established Gaumard and department policies, procedures, safety requirements, documentation standards, travel expectations, and established escalation procedures.
• Performs other duties as assigned.

Benefits

• Competitive Pay / Salary commensurate with experience.
• Full health benefits (medical, vision, dental).
• Paid Time Off (PTO).
• 11 Paid Holidays.
• 401k Retirement plan with 100% employer match up to 5% of employee's contribution.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree