SIH-SCHEDULING SPECIALIST

Sparrow•Ionia, MI

3d•Onsite

About The Position

Provides Clerical duties including scheduling, referral review, and communication between referring Provider and Therapists regarding establishment and continuation of patient care.

Requirements

BLS certification within 6 months of hire.
At least 6 months of scheduling experience using EPIC or at least 1 year of experience in reception/ scheduling in healthcare setting.
High School Diploma or GED.
Demonstrated knowledge of computers applications, multi-line phones, insurance, and medical terminology.
Excellent verbal and communication skills.
Excellent verbal and written communication skills required evidenced by good use and understanding of the English language and the ability to receive and impart accurate information.
Human relation skills to use tact and diplomacy in contacts with employees and public.
Ability to operate standard office equipment including fax, copier, scanner, and computer in an efficient manner.
Working knowledge of diagnosis codes and treatment codes in order to obtain proper authorizations.

Responsibilities

Interviews patients to determine appropriate Therapist for scheduling.
Reaches out to referring Providers to change/ adjust orders based on patient needs and specialized skills of Therapist.
Communicates information verbally and documents within EPIC in clear and concise manner to assist with ongoing communication between team members in the clinic and outside the clinic.
Assists with managing Therapist schedules to meet needs within the clinic and at the hospital.
Assists leadership with identifying concerns/ potential scheduling issues as they arise.
Responsible for informing clinical staff of covered and non-covered services, limitations of benefits, and situations regarding out-of-pocket cost for the patients.
Answers questions and directs patient to appropriate contacts within UMH Sparrow for questions related to billing/copays.
Greets and checks in patients; provides information and assistance as needed in person and by phone; refers individuals to appropriate personnel; takes messages, contacts necessary person(s), and answers inquiries.
Schedules Clinical evaluations, follow-up appointments, and other patient/client appointments.
Obtains all necessary information needed for proper registration and billing.
Assumes responsibility for accurately registering Clinical patients, focusing on customer relations and promoting good will between patients, physicians, hospital and clinical staff.
Assist patients and participants with completion of required paperwork; ensures accuracy and completeness of paperwork and enters persons into EPIC documentation.
Accepts patient payments and enters information correctly into system.
Handles confidential information and maintains HIPPA compliance.
Manages waitlist appropriately to decrease time lost to cancellations and increase efficiency of department.
Manages work queues for incoming orders and current patients identifying when patients need additional authorization.
Creates episodes for Outcomes Measurement for the Therapists with appropriate designations.
Communicates with Therapists regarding any questions they may have related to scheduling needs.
Assists with identifying patients who need follow up by their Therapist.
Monitor supplies and order as needed; Organizing area and tidying clinic as needed.
Willingness to be trained in areas of need for the Rehabilitation Department.
Willingness to provide cross-coverage to other Community Hospital sites of care as able.
Performs other duties as assigned.