Signature Club Waitstaff

Jamul•Jamul, CA

10d•Onsite

About The Position

Jamul Casino is seeking a Signature Club Waitstaff to provide high-quality food and beverage service to guests in a friendly, efficient, and professional manner. This role requires excellent communication skills, attention to detail, and a positive attitude to ensure guests have a memorable dining experience while maintaining the standards of service excellence expected in a luxury hotel environment. As a Waiter/Waitress, you will demonstrate and exemplify Jamul Casino Resort’s mission and values by embodying the acronym F.I.R.S.T. (Fun, Integrity, Respect, Service, Team) providing AAA 4 diamond standards of service to our guests.

Requirements

High school diploma or equivalent
Six months’ experience in food & beverage service preferred
Knowledgeable of food and wine
Must possess excellent interpersonal skills
Available to work required schedule which may include nights, weekends, holidays, and overtime as needed
Team members must be able to qualify for licenses and permits required by federal, state, and local regulations.
Ability to earn and maintain Gaming License.
Ability to earn and maintain RBS Certification within 60 days of employment.
Ability to read and communicate verbally in English.
Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals.

Nice To Haves

Spanish, and/or Tagalog language skills highly preferred.

Responsibilities

Greeting guests warmly and escorting them to their tables.
Presenting menus, taking orders, and recommending food and drink options based on guests' preferences.
Providing information on daily specials, promotions, and menu items.
Ensuring that all guest requests are handled promptly and politely.
Responding to guest inquiries regarding food, beverages, and resort services.
Addressing and resolving any guest complaints in a professional manner, escalating when necessary.
Accurately taking and relaying orders to the kitchen or bar.
Serving food and beverages in accordance with established resort standards.
Ensuring proper presentation of food and drinks before serving to guests.
Ensuring guests are satisfied with their meals, refilling drinks, and providing any necessary condiments.
Clearing tables after guests have finished their meals and preparing them for the next guests.
Maintaining cleanliness and organization of dining areas, including tables, chairs, and menus.
Ensuring that workstations are properly stocked with utensils, napkins, and other necessary items.
Assisting with setting up and cleaning up dining areas, ensuring that health and safety standards are maintained.
Working effectively with colleagues, including other waitstaff, kitchen staff, and management.
Assisting in training new staff as needed and promoting a positive team environment.
Helping with additional duties such as delivering room service or assisting with special events.
Promoting the resort’s food and beverage offerings and encouraging guests to try new or signature items.
Upselling menu items and suggesting pairings that enhance the guest experience.
Accurately handling guest checks, processing payments, and providing change, as necessary.
Following all resort procedures regarding health and safety, food handling, and alcohol service.
Complying with the resort’s grooming and uniform standards.
Maintaining confidentiality regarding guest information and resort operations.
Other duties and responsibilities may be assigned as necessary.